Department: EL-SC-QO Global Customer Quality Recruiter: Laura Dockery
This information is for internals only. Please do not share outside of the organization.
Location:
The US Customer Quality Manager, Semiconductor Materials is a remote role in the US preferably within one hour proximity to an EMD Electronics site (Carlsbad, CA, Sunnyvale, CA, Hillsboro, OR, Tempe, AZ, Austin, TX, Allentown, PA, Sheboygan Falls, WI). Approximately 10% domestic and international travel is required to meet business needs.
Your Role:
You will lead the next generation of semiconductor materials and equipment that power the digital age. This role blends technical leadership with strategic vision to drive innovations that improve performance, yield, and reliability in advanced manufacturing. You will collaborate with cross-functional teams and external partners to translate breakthroughs into scalable solutions. Together, you’ll shape the roadmap for future devices, systems, and applications that enable connectivity and intelligent technologies.
Your role will be customer quality focused:
- Customer Quality in the US:
Lead and manage successful completion of US based customers’ quality initiatives with a global and diverse workforce.
Serve as the technical communication bridge between EMD sites globally and US customers to understand their needs and where EMD will help them advance their technology forward. This may include developing tactical and strategic roadmap items to address immediate and future needs.
Own customer engagement between sites and customers for quality issues: enable site capabilities while ensuring sites meet developed rubrics and customer expectations.
Collaborate with account team to deliver world class results to customers.
Lead customer taskforces to ensure customer trust in EMD technical aptitude.
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Serve as the voice of US customers to global sites and supplier-quality teams for semiconductor materials, developing strategic, long-term relationships with regional customers to establish trust and position the company as a preferred partner.
Foster and develop key broader industry relationships to enhance EMD Electronics' quality brand image and capabilities.
Provide key input to technical and commercial risk analysis of new product and change implementation by participating in site change management review; provide support for customer PCN submission and approval.
Review, approve, and communicate customer OCAP (Out of Control Action Plan) report provided by production site for product CoA OOC (out of control), OOB (out of boundary), OOS (out of specification), HH/HL (Historical high/Historical low) cases.
Act as the key stakeholder in troubleshooting and problem solving of customer quality issues; Lead customer task forces, review and approve 8D report with high power factor corrective and preventive actions (CAPA).
Develop automated visualizations and data dashboards to update status and key success indicators.
Lead the success of semiconductor quality with customers in Korea.
Minimum Qualifications:
Bachelor's degree in Engineering, Chemistry, Physics, Materials Science, or another technical discipline.
5+ yrs in chemical manufacturing, process engineering, control engineering, analytical chemistry, or semiconductor fabrication experience.
5+ yrs of successful customer engagement (semiconductor customer preferred).
Preferred Qualifications:
5+ yrs of process or integration or yield engineering experience in semiconductor fabrication, preferably in Thin Films or SOD processes.
Moderate to advanced statistical knowledge (SPC, t-test, ANOVA, single and multivariate statistical modeling).
Proficient with data science/statistical software including JMP, Palantir Foundry, Python, and/or visualization tools such as Tableau.
Excellent oral and written communication skills.
Experience with process improvement, data automation, and data digitization.
Demonstrated ability to remain objective with co-workers and work collaboratively with multiple internal stakeholders.
Established success in contributing to the advancement of projects, project teams, and process improvements. In addition, Excellent time management and organizational skills with the ability to handle multiple activities and projects.
Exhibited experience with Lean and/or Six Sigma projects or in data-driven process optimization projects.
Experience in quality tools for problem solving (5Whys, segmentation, Model Based Problem Solving), FMEAs, continuous improvement (CI) activities, management of change (MOC), and document control systems.
Ability to work with people from various backgrounds/cultures.
Experience with ISO 9001 Quality Management Systems
ISO9001 or IATF 16949 Internal Auditor Certification
SAP experience
Pay range for this position: $160,000 - $220,000
The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click here.
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.
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