As a creative problem-solving leader from the Solutions Consulting team, the Transformational Solution Consultant (TSC) will have the chance to create solutions for the most valuable client problems. You will drive a team of technical experts to craft solutions and vision that pursue prospects' most meaningful business problems for Adobe’s most strategic customers. Also, partnering with cross functional resources such as Product Marketing, Product Management, Consulting, and Engineering will allow you to be the voice of the field and drive innovation for Adobe. As part of this, you will tailor sales plays, use-cases, and technical solutions which clearly articulate the context and technical value of the Adobe’s two portfolios, Unified Customer Experience and Creative & Production, in the customer's daily work stream. Strong domain knowledge across the Adobe solutions is key (data & insights, campaign orchestration, journey orchestration, real time CDP, personalization, content, workflow, and creative are key). Knowledge of the AI landscape and how to apply that to customer workflows is now paramount to this role. A track record of proven innovation and providing a unique vision to customers during presentations and as part of deliverables is a must. We are looking for a strategic leader who can drive a big idea with a customer and lead a technical sales cycle.
Deep experience in partnering with sales to drive customer change and innovation is a requirement. 5+ years’ experience as a Solutions Consultant or similar Marketing Techology role is a requirement. Additionally, “customer side” experience is an asset that would bring credibility to our sales process and most importantly our customers.
Trust:
Our customers, partners, and coworkers trust us to be passionate and curious, to genuinely listen and to be laser focused on every aspect of their business. They trust us to architect innovative technical solutions and build cross-organization partnerships that ensure their success throughout their journey with Adobe. They trust us to advocate for them, align to their success, and influence unparalleled industry and solution leadership
Technical:
Must be able to demonstrate and discuss the benefits of some or all the solutions within the context of the Adobe platform. Perform account planning, discovery and develop a vision which matches clients' objectives and solves their business issues. Maintain an understanding of Adobe competitors, especially strengths and weaknesses of competitor solutions.
Develop & maintain authoritative understanding of key industries applicable to the role (e.g. Media & Entertainment, Financial Services, High Tech, Telecom, Healthcare/Life Sciences, Travel & Hospitality, B2B) including key trends, challenges and innovations.
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Ability to work cooperatively with clients, delivery & implementation teams, and partners to create technical success with Adobe solutions as well as define a path to value realization by using Adobe solutions.
Team:
We are a team that comes together to form a coordinated unit to support each other in accomplishing our goals. We take responsibility for our own success and help each other along the way. We acknowledge each individual accomplishment without envy because we innately understand the larger mission. We nurture a culture of empowerment, inclusiveness, curiosity, connectedness, collaboration, passion, innovation, creativity and fun.
Excellence:
We deliver excellence with technical solutions, competitive differentiation, industry expansion, awe-inspiring solutions and dedication to constant development and improvement. We fuel the growth of Adobe by expanding every deal and accelerating the acquisition of new customers. We fuel the success of Adobe by helping customers adopt our solutions, realize value and renew their partnership with us. Ability to help the SC team develop and present a strong Adobe “Point of View” as well as “Technical Case” are core to our success. Using your technical knowledge, business understand and sales experience you will lead a team of many contributors to present real technical understanding and value to the customer experience. Be prepared to speak to examples of significant wins proving this level of excellence and achievement.
Creative Position:
In the position you will offer our customers technical solutions to complex problems. Your role is both technical and creative – you must use all your experience, solutions and process that scale, while still understanding that creativity is core to Adobe’s DNA, and the team’s results must reflect that in the work delivered. How do we do this better, faster and more efficiently, but with inspiring creative flair? All while meeting the needs of the customer and the business.
Job Description:
The Transformational Solution Consultant (TSC) primarily leads a pre-sales technical team that is focused on the development and implementation of complex products/applications/solutions. Uses in-depth product knowledge to provide technical expertise to sales staff and the customer through discovery, sales presentations, and product demonstrations. Assists the sales staff in assessing potential application of company solutions to meet the customer needs and coordinate the preparation of a detailed product specifications for the development and implementation of customer’s solution. This is a dynamic role that will allow the individual the freedom to tackle something new and exciting at each turn. This role will overlay in a variety of prioritized sales cycles, and key opportunities, and engage with various account teams and surrounding resources. The TSC must be able to easily integrate into many different environments and team cultures, be comfortable with ambiguity, and ultimately play the role that is best for the customer, which may look slightly different with various engagements.
- The TSC will partner with the Adobe account team to set the strategy, vision, and technical solution for Transformational opportunities using the tools in our technical sales cycle to maximize the customer benefits and establish a baseline for value realization.
- A TSC drives the technical ecosystem to understand the customer’s needs, match that to Adobe technology and communicate the value this solution will deliver to the customer.
- The TSC will coordinate key deliverables and programmatic artifacts to ensure that the account reaches the sales goals and beyond.
- The TSC will provide risk analysis, updates, and consult on other structural updates to the larger team/ecosystem.
Skills needed:
- Drive discovery with both the client and Adobe team including whiteboarding and ideation
- Broad understanding of Adobe technology both Customer Experience Orchestration and Creative & Production
- AI landscape knowledge, including key terminology and challenges enterprises are facing
- Ability to manage an extended team of business, technical, and process experts
- Must be able to build and deliver presentations, demo, and other documentation at the “C” level
- Experience in problem resolution and critical thinking
- Self-managed, takes initiative, responsive, and dedicated to customer support
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a com
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