Tenant Service Representative

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Tenant Service Representative

What this job involves:

As a Tenant Service Representative at JLL, you will be the front desk person and greeter for an Office building or portfolio. You’ll provide exceptional customer service and serve as the primary point of contact for tenants, clients and visitors. This entry-level position provides an outstanding opportunity to launch your career in commercial property management, where you'll work alongside experienced professionals who are committed to your growth and development.

Estimated total compensation for this position:

$28.85 - $31.25 per hour

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Expected Schedule: Monday - Friday 8:30 am - 5:30 pm

What your day-to-day will look like:

- Serve as the primary point of contact for tenant inquiries, requests, and concerns via phone, email, and in-person interactions

- Process and coordinate work orders for maintenance, repairs, and facility services to ensure timely resolution of tenant needs

- Collaborate with property management, engineering, and vendor teams to ensure seamless service delivery and tenant satisfaction

- Support building events, communications, and community engagement initiatives that enhance the tenant experience

- Provide administrative support including data entry, document preparation, and maintenance of tenant databases

- All other tasks which may be required to comply with Property Management Agreements, local ordinances, or as necessary to ensure property operations