Technical Program Management

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

We’re looking for a Technical Program Manager to join the Customer Advocacy team. This is an ideal opportunity for a candidate who is eager to support a portfolio of programs that span several exciting customer segments such as Small-Medium Businesses, Digital Natives and start-ups, as well as select industries such as Education, Healthcare and Life Sciences, and Public Sector.

You will partner closely with peers and stakeholders across the organization, contributing to product development, enhancements/bug fixes, and automation flows within a portfolio of programs.

The AI era is rewriting how every company operates — and at Microsoft, we're not waiting to see how it plays out. We're building it. If you want your first job to put you at the center of that change, keep reading.

As a Technical Program Manager, you'll turn ambitious, ambiguous ideas into working programs — driving them from concept to launch, orchestrating across engineering, business, and leadership, and bringing the structure and momentum that make big things real. You'll sit at the intersection of AI, strategy, and execution, helping build the operating models, prototypes, and platforms that shape how thousands of people work. This opportunity will allow you to accelerate your career growth, build deep business and AI fluency, and master the craft of driving complex programs from ambiguity to real-world impact — learning directly from senior leaders along the way.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Analysis of Customer and Business Needs