Technical Curriculum Developer

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.

Fresh vision. Real impact. Come build it with us.

Job Description

Freshworks is looking for a Technical Curriculum Developer to join our growing Revenue Enablement team.

In this role, you'll create engaging technical learning experiences for our Solution Engineers, Professional Services teams, Channel Partners, and other customer-facing technical teams to confidently position, demonstrate, and implement Freshworks solutions.

You'll collaborate closely with Product, Solution Engineering, Professional Services, Product Marketing, Sales, and Subject Matter Experts to translate complex technical concepts into scalable, application-focused learning experiences.

Whether you're designing technical certifications, interactive eLearning, hands-on learning activities, demo guides, or technical playbooks, your work will directly improve technical readiness and customer outcomes.

What You'll Do

• Design engaging technical learning experiences including eLearning, certifications, simulations, job aids, and learning paths for Solution Engineers, Professional Services, Channel Partners, and other technical customer-facing teams.