Are you interested in leading high impact projects and working cross-functionally to deliver top selection and delight end Customers? This is your chance to help build strategic relationships and drive business growth with some of the most influential Consumables Selling Partners and the AVS Customer Success Manager team. AVS Supply Chain Managers will play a critical role in delivering optimal customer experience by ensuring Amazon has the right product quantities, in the right places, and at the right time. This position will work to continuously optimize operational metrics by working directly with vendors and partner teams. AVS Supply Chain Managers serve as a key point of contact between Retail, Supply Chain, and Vendors and contribute to vendor-level operational strategy, annual negotiations, and opportunities to reduce cost and waste in the supply chain.
Key job responsibilities
Plan and execute inventory strategies to optimize sales, in-stock rates, turns and inventory health for owned category
Monitor, analyze and own key performance indicators such as in-stock rate, procurement lead time, fill rate, and inventory turns
Participate in business reviews for your Customer(s); identify operational improvement areas and support conversation with recommendations to drive improvement
Forecast and manage efficient inbound and outbound inventory flows and health, including forecasting, purchasing, and removing unproductive inventory
Drive root cause analysis/reporting on operational issues, develop action plans and project manage improvements with the ability to manage multiple, competing priorities simultaneous
Work with internal teams collaboratively, to help drive tools and process improvements that affect purchasing and procurement workflows, with emphasis on automating tasks that are currently performed manually
Interface with Customer(s) and lead with strategic recommendations to improve and/or resolve in-stock issues
A day in the life
Facilitate and attend weekly meeting with Customer(s)’ operations/supply chain team(s) to walk through how they forecast.
Conduct deep dive analysis on low Confirmation Rate to identify root-cause and propose plan to address in collaboration with Customer.
Attend In-Stock Managers weekly meeting to align - Work with internal Amazon program and Customer teams and to understand issues impacting your Customer(s)’ lead time and develop solutions in partnership with internal Amazon and external Customer teams.
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Work with internal Amazon program and external Customer teams to optimize item enrollment in various Supply Chain programs.
Review inventory position on high demand items for an upcoming promotional event. Monitor inventory levels and work with your Customer(s) to ensure adequate inventory availability.
About the team
The Amazon Vendor Services program is a paid service that offers enrolled Selling Partners services in one of five major categories: (1) A designated Customer Success Manager, (2) Strategic business advice, (3) Support, (4) Instock manager owning Supply Chain initiatives, and (5) Programs, Pilots, Betas, and Advance Coaching. In this role, you will be a member of the Consumables Category team, and will provide Supply Chain expertise alongside a team of designated Account Managers supporting one to two Selling Partners within the Consumables categories. Consumables categories consist of Baby, Grocery, Health & Personal Care, Mass Beauty, Pets, and Premium Beauty. The role offers broad scope as the Selling Partners supported by this role may span numerous Brands, end Customer segments, and product categories.
Basic qualifications
3+ years of with Excel experience
4+ years of supply chain, inventory management or project management experience
Bachelor's degree, or 3+ years of professional or military experience
Preferred qualifications
Knowledge of the principles of statistical inventory control
Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma
Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Santa Monica - 73,300.00 - 128,300.00 USD annually USA, NY, New York - 80,600.00 - 141,100.00 USD annually USA, TX, Austin - 73,300.00 - 128,300.00 USD annually USA, VA, Arlington - 73,300.00 - 128,300.00 USD annually USA, WA, Seattle - 82,700.00 - 128,300.00 USD annually
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