Sr. Partner Success Manager, Strategic Accounts, eero

At eero, we pride ourselves on dedication to customers. We are growing eero's B2B partnerships — bringing our networking solutions to strategic accounts at scale — and we need a Senior Partner Success Manager to help us define and scale how we serve these customers.

In this role, you'll be a founding member of a team that is charting new territory for eero's B2B partnerships. You'll manage the full partner lifecycle for strategic accounts — from initial onboarding through ongoing optimization — while simultaneously helping us build the frameworks, processes, and playbooks that will scale our partner success function as the business grows. Along the way, you'll review partner requests, ensure eero teams are aligned on requirements, and coordinate cross-functional efforts to meet external commitments. Once new partners have completed their initial deployment, you'll continue partnering with them exploring expansion opportunities, offering support and insights to ensure they're making the most of their eero experience. This is a highly hands-on role: you'll work directly with B2B customers in the field, roll up your sleeves to solve complex deployment challenges, gather voice-of-customer insights, and drive measurable outcomes.

You'll thrive here if you're energized by ambiguity, comfortable building the plane while flying it, and excited to shape something new rather than maintain the status quo.

Key job responsibilities Partner Development & Strategic Account Management: Own all facets of the partner success process for large, complex strategic accounts within new business initiatives. Acquire deep knowledge of customers' vision, products, and objectives. Manage deal registration, partner onboarding certification, and joint business planning to accelerate pipeline and deployment velocity. Anticipate partner needs and resolve pain points before they escalate. Identify and execute on revenue-maximizing opportunities for both the partner and eero.

Strategic Guidance: Earn partners' trust and influence their customer-facing technology strategy. Help partners optimize their eero programs to deliver exceptional customer experiences.

Build & Scale New Initiatives: Help define and operationalize new partner engagement models. Craft scalable workflows, onboarding processes, and success frameworks. Balance customer needs with competing business priorities. Identify opportunities to “invent and simplify” and automate repetitive work, including with AI tools. Support partner readiness across international geographies.

Hands-On Customer Engagement: Be in the field with B2B customers — conducting on-site visits, supporting deployments, leading product demonstrations, and coordinating product training for new and existing partners. Serve as the primary point of contact for strategic accounts, translating technical requirements into actionable plans.