As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.
At Amazon Connect Decisions, we are seeking a Sr. Manager, Professional Services who can continue to drive our vision to transform every business with faster and smarter decisions through the world's most trusted and adaptive intelligence.
As a Sr. Manager, Professional Services you will partner with customers, AWS Go to Market function, and several other AWS teams to drive growth for our Demand Intelligence (DI) and Supply Intelligence (SI) teammates that deliver forecasts, replenishment plans, and production plans, while continuously monitoring execution against plans and generating actionable insights while learning from user actions.
As a trusted customer advocate, you will help our organization understand best practices around advanced Supply Chain based solutions. You will lead providing real-time feedback on our existing teammates, as well as additional use cases and will seek out opportunities to help shape and execute a strategy to build mindshare and broaden the use of the Decisions teammates. You should have a demonstrated ability to think strategically about business, products, and technical challenges and enjoy making meaningful contributions to long term customer success.
Key job responsibilities
Serve as a leader for the Customer Success (CS) team, and a key member of Amazon Connect Decisions leadership team
Hire, enable, and develop an industry-leading team of CS advisors for Connect Decisions.
Build deep relationships with customers to become a trusted advisor for their most critical workloads that support their AI teammate transformation.
Educate customers on the value proposition of Decisions, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the customer’s environment.
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Contribute to AWS internal and customer-facing publications such as white-papers and blogs as a means of scaling your knowledge.
Act as a liaison between customers, engineering teams, and support to address customer needs.
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Basic qualifications
5+ years of management of technical, enterprise customer facing resources or equivalent experience
10+ years of infrastructure architecture, database architecture and networking experience
Bachelor's degree
Experience architecting/operating solutions built on any cloud service provider like Azure, AWS, GCP, OCI, etc.
Preferred qualifications
Experience architecting, migrating, transforming or modernizing customer requirements to the cloud
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TX, Austin - 201,000.00 - 272,000.00 USD annually USA, WA, Seattle - 201,000.00 - 272,000.00 USD annually
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