The Sr. Manager, Learning Programs – Americas is responsible for driving and executing strategic, scalable learning solutions aligned to both regional and global capability priorities. This role ensures strong operating unit alignment, governance, and execution of measurable learning programs across a diverse set of business functions
The role serves as a regional learning partner across multiple functions (e.g., Sales, Field, Operations, Service, Frontline Leadership) while also owning and driving global learning programs and cross-functional capability initiatives.
A critical component of this role is acting as a trusted consultant, strategic operator, and integrator—leading cross-functional resources (SMEs, instructional design, delivery teams) and ensuring alignment between global strategy and regional execution.
Key Responsibilities
Strategic Learning Partnership (Americas)
- Partner with regional leaders across functions to diagnose performance gaps and identify opportunities for capability building.
- Act as a consultative advisor, translating business priorities into targeted learning strategies.
- Drive alignment between regional needs and global learning priorities, balancing standardization with local relevance.
Global Program Ownership
- Lead the end-to-end lifecycle of global learning programs, including design, implementation, and scale across regions.
- Build and manage a portfolio of cross-functional learning initiatives (e.g., leadership, safety, technical, commercial capabilities).
- Drive adoption, engagement, and continuous improvement through structured program governance and stakeholder alignment
Learning Design & Delivery Execution
- Execute a blended portfolio of learning solutions, including digital pathways, instructor-led training, coaching, and on-the-job support.
- Partner with SMEs and cross-functional teams to translate technical and business content into scalable learning experiences.
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- Ensure solutions are designed for multi-persona audiences (e.g., field technicians, sales, supervisors). There will be an initial focus on supporting our sales personas in the region, but with time other personas will be relevant as well.
Governance & Cross-Functional Integration
- Govern learning priorities across operating units, ensuring consistent standards, prioritization, and execution discipline.
- Lead and coordinate cross-functional teams including HR, product, operations, and external partners.
- Establish and maintain strong stakeholder communication and program visibility across leadership levels.
Measurement & Business Impact
- Define and track learning performance metrics, including adoption, engagement, and business impact indicators.
- Analyze data to inform decision-making and continuously improve program effectiveness.
- Implement KPI frameworks and reporting standards across programs.
Innovation & Continuous Improvement
- Drive innovation in applying modern learning approaches and technologies to improve scalability and effectiveness.
- Continuously refine content and programs based on feedback, performance data, and evolving business needs.
- Identify opportunities to enhance learning ecosystems and operational efficiency.
What You Will Need to Be Successful
Core Capabilities
- Strong consultative and diagnostic skills to translate business challenges into learning solutions.
- Deep expertise in instructional design and adult learning methodologies across modern delivery formats.
- Proven ability to influence across a matrixed global organization and drive alignment.
- Strong data literacy and ability to measure business impact of learning programs.
- Ability to operate effectively in ambiguous, fast-changing environments.
Experience & Education
- Bachelor’s degree in Learning, Business, HR, or related field required.
- Significant experience in learning program design, delivery, and management across regions and functions.
- Demonstrated experience leading large-scale, cross-functional learning initiatives.
- Experience working in global and distributed environments preferred.
Role Positioning (What Makes This Role Distinct)
- Beyond Sales: Expands from a sales-centric model to enterprise-wide capability building
- Dual Scope: Combines Americas regional ownership + global program leadership
- End-to-End Accountability: Owns the full lifecycle—not just design or delivery
- Integrator Role: Connects business strategy, learning design, and measurable outcomes
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
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