Contact assigned customer accounts or prospects to sell company products within a designated geography or industry. Focus on meeting personal sales targets, developing new business, maintaining customer relationships, and troubleshooting specific customer problems. Have solid knowledge of products, their characteristics, and the market. Typically requires excellent interpersonal skills and sales experience.
Job Description
Here at Kraft Heinz, our US Sales team aspires to be an Indispensable Partner with a Growth and Winning Mindset, acutely focused on Superior Execution every day. We are consumer obsessed, and this is our guiding compass to grow something great and make life delicious!
The Senior Customer Sales Analyst (Sr. CSA) is a vital internal sales position that delivers actionable business insights to support growth on the Walmart & Club team. The Sr. CSA leads customer/category analysis and selling-story development, proactively shapes sales planning through insights, and helps raise the team’s analytics and data storytelling standards. This role partners cross-functionally with marketing, finance, retail, supply chain, and the Data team to ensure strong target delivery, clear performance routines, and continuous improvement of reporting and tools.
Essential Functions & Responsibilities
Lead the development of insight-driven presentations and narratives for internal and external audiences, translating complex data into clear implications and actions.
Own and evolve core business routines (line review, post-event tracking, performance updates, SOPs), improving consistency, speed, and decision usefulness.
Identify key volume drivers, diagnose performance shifts, and communicate prioritized opportunities/risks with recommended actions.
Develop customer-specific selling stories that connect category insights, consumer/shopper behavior, and Kraft Heinz initiatives to commercial outcomes.
Partner with field sales leads on regular category & business reviews, shaping agendas, insights, and follow-ups to drive growth.
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Ensure customer, consumer, and category insights are delivered on time with strong data accuracy, clear assumptions, and appropriate caveats.
Analyze key merchandising events and provide actionable points of view on compliance, execution, consumption, and value; define what “good” looks like and track it.
Serve as a go-to subject matter expert (or build toward it) in storytelling, visualization, data literacy, and analytical process; coach peers and entry-level analysts in these areas.
Collaborate with the Data & Analytics team to improve business-critical reporting and tool development; provide crisp requirements, testing feedback, and adoption support.
Expected Experience & Required Skills
Demonstrated corporate sales and/or category management experience with strong understanding of business processes.
Strong ability to operate within a Customer Business Team framework, applying a customer-first mentality and proactively driving toward objectives.
Strong planning, organization, and prioritization skills; comfortable managing multiple deadlines and shifting business needs.
Advanced analytical skills with experience using syndicated data and panel data; ability to synthesize insights into clear recommendations.
Proven communication skills (written, verbal, presentation) with strong executive-ready storytelling.
Power BI experience (report and dashboard creation) strongly preferred; ability to translate business questions into scalable reporting.
Strong Excel and PowerPoint skills; familiarity and strong desire to expand capabilities with Circana and Numerator.
Ability to work independently and as part of a team; strong collaboration skills with cross-functional partners.
High ownership mindset and comfort with ambiguity; self-starter with strong attention to detail and a growth mindset.
Strong problem-solving skills with a bias toward action and continuous improvement.
Work Environment & Schedule
This position is a hybrid role and is considered a normal office environment with limited travel or visits to external locations; 3 days per week in office. Additionally, this role requires the ability to work a salaried, exempt schedule to best execute against customer and internal expectations.
Physical Requirements
Physical demands include but not limited to:
Operate a computer and view screens for ~100% of work schedule.
This job description is not designed to cover or contain all duties or responsibilities that are required of the role. Duties or responsibilities may change or be added with or without notice.
Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values.
Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values.
New Hire Base Salary Range:
$89,800.00 - $112,200.00
Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.
The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors
Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.
You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:
- Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
- Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs
- Financial – 401k, Life, Accidental Death & Dismemberment, Disability
Location(s) Rogers Sales
Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact NAZTAOps@kraftheinz.com for assistance.
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