Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description
The primary responsibilities of this role are to maintain the schedule for 3 senior level leaders within the organization. This includes coordinating with internal and external stakeholders, providing logistical and travel support with detailed itineraries, working on related projects and being proactive with evolving business needs.
Experience we are looking for:
- Support multiple SVPs, being a trusted partner, organizing current needs, anticipating potential conflicts, and handling sensitive business information where SVP confidentiality is paramount.
- Maintain an accurate and detailed calendar for the SVPs, manage and log incoming scheduling requests, proactively communicate changes to team, as well as anticipate and respond to scheduling and travel conflicts, rescheduling as needed.
- Track SVP’s tasks and projects to ensure appropriate prioritization is completed with respect to deadlines and organizational developments.
- Access, review, prioritize, and respond to inbound email and voicemail requests.
- Organize internal and external meetings for SVPs.
- Manage all travel scheduling and arrangements, ensuring that SVPs are aware and updated of itinerary changes during travel, and prepared upon arrival.
- Track and reconcile monthly statements, ensuring expense reports are completed and submitted in a timely manner.
- Ensure consistent and efficient interaction with other assistants across the global organization; demonstrate poise and tact under pressure and handle matters with sound judgement and respect.
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- Provide special project leadership and support as needed.
- Attend Staff Meetings and capture Meeting Minutes to ensure all action items are followed up in a timely manner.
- Assist in drafting important documents and presentation materials for executive team meetings.
Skills we are looking for:
- Proven experience in providing high-level administrative support to executives.
- Detail oriented, organized with proven ability to successfully multitask.
- Positive, tenacious attitude.
- Strong verbal and written communication skills.
- Outstanding interpersonal skills and preference for collaboration, including proven success working with others; ability to work with high profile individuals externally, as well as collaborate internally.
- Ability to work in a fast-paced and sometimes unpredictable environment; works well under pressure and tight deadlines.
- Ability to consistently apply good judgment and make good decisions.
- Ability to always maintain confidentiality and discretion.
- Proven analytical and problem-solving abilities.
- Organized with a proven ability to juggle multiple projects at once.
- Experience managing complex event logistics.
- Experience with domestic and international business travel arrangements, coordinating meetings and tracking credit card and other expenses.
- Proficient in Outlook and Microsoft Suites.
Other Attributes:
- You must be a self-starter, solution focused, and most importantly, you must realize that you are joining something that is a mission larger than your role.
- Enthusiasm to learn, contribute and develop further.
- Possess an understanding of the complexities surrounding collaboration in a global matrix organization.
- Highly organized, detail oriented and self-motivated.
- Collaborative mindset and strong interpersonal skills.
- Remains positive in high pressure and stressful situations
- Demonstrates critical thinking, communication, and relationship-building skills.
- Action oriented and results focused.
- Flexible and resourceful approach.
- Independent problem solver.
- Great sense of humor!
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
- Lead a new category of enterprise software that we call Unified-CXM.
- Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
- Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
JOB REQ COMPENSATION RANGE
$74,000 - $124,000 The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individu
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