Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
THE ROLE: The Service Center Associate will be responsible for performing simple mechanical and/or electrical service duties (troubleshooting and repairing of equipment and other products) on the phone, in the shop and at field locations. In this role, the incumbent will also perform other duties related to the running and maintenance of the shop, sales and branch operations ensuring that customer contracts, billing, invoicing and issues of any administrative nature are resolved in a timely fashion. This role can support various business units and is critical to ensure proper documentation, payment and resolution of customer issues. This role will also:
Manage inbound phone calls, online inquires and customer walk-ins
Able to perform routine tasks related to the process that they support
Strong collaboration with customers and branch staff on dealing with issues
Process customer requests such as rental quote generation and order placement over the phone, in person or via e-mail
Answer routine product questions and direct questions to appropriate service or sales personnel when necessary
Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms
Complete equipment and rental processes in tool and schedule product pick-up and prepare paperwork for customer sign off
Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair
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Assists branch manager and service staff ensuring customer requests are completed in a timely manner
Ensure correct time entries and appropriate billing is maintained for projects and service engagements
Obtain and updates forms of payment to process for service orders from customers
Ensures all service operations and part numbers are added to service orders
Ensures on site tech safety credentials or current training in place
Skill Requirements:
Intra-departmental communication for purpose of alignment/information sharing
Able to execute tasks with guidance
Ability to understand entry level concepts in execution and organization skills
Understanding of general business concepts
Strong communication skills
Fluency in standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
Basic understanding of ERP systems (e.g. SAP)
Basic understanding of typical IT business tools
What we offer:
Health, Dental and Vision insurance available on your 1st day of employment
Generous retirement savings plan
Generous PTO package and paid holidays
Career progression and development plans
Company wellness, rewards and recognition, and employee discount programs
The estimated salary range for this position is $22 to $25/hourly. Starting pay is dependent on multiple factors, such as skills, experience and work location
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
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