Title: Senior Vice President, Product Development – Wallets & Agentic Commerce Function: US Consumer Banking – Commerce & Digital Payments Level: SVP
Citi's Wallets & Agentic Commerce team is building the next generation of commerce experiences — from digital wallet integrations with Apple Pay, Google Pay, and Paze, to pioneering Citi's entry into the rapidly emerging Agentic Commerce space. With U.S. consumer spend via Agentic Commerce projected to reach $1.3 trillion by 2030, this team is at the forefront of financial services transformation.
The SVP of Product Development is responsible for driving the hands-on execution of key product initiatives across the Wallets & Agentic Commerce portfolio. This role requires a deeply experienced product professional who thrives in delivery — someone who can own complex workstreams end-to-end, navigate a matrixed organization, and bring new products and features from concept to launch with precision and speed.
Product Execution & Delivery
Own end-to-end execution of assigned product development initiatives across the Wallets & Agentic Commerce roadmap, including partner integrations, feature launches, and platform enhancements
Translate strategic direction set by leadership into detailed business requirements, test plans, and delivery plans
Manage product development intake, backlog grooming, and prioritization in coordination with Technology and other cross-functional partners
Cross-Functional Coordination
Serve as the primary day-to-day product development point of contact across Technology, Fraud, Networks, Rewards, Business Development, and Marketing to drive initiative delivery
Facilitate alignment across cross-functional teams to resolve blockers, manage dependencies, and keep workstreams on track
Partner closely with external wallet platforms and payment partners (such as Apple, Google, PayPal, Paze, MACS, and OpenAI) on feature integration and launch readiness
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Coordinate with the Value, Lending, and Commerce cross-functional team on shared initiatives and dependencies
Requirements & Product Definition
Author detailed business requirements, product and feature specifications, and User Acceptance criteria for assigned initiatives
Define and validate end-to-end customer journeys for wallet provisioning, checkout experiences, authentication flows, and agentic payment interactions
Identify and document edge cases, servicing impacts, fraud considerations, and Customer Experience (CX) implications for new product features
Partner with User Experience (UX) / design teams to ensure customer experience standards are met across digital wallet and agentic commerce touchpoints
Partner & Vendor Engagement
Support partner engagement activities including feature scoping, integration planning, and launch coordination with wallet platforms and Payment Service Providers (PSPs)
Participate in partner working sessions and represent product requirements clearly and effectively
Analytics & Performance Monitoring
Monitor product performance post-launch and identify opportunities for optimization
Work with analytics partners to continuously evaluate wallet provisioning funnels and customer adoption metrics
Experience
8+ years of product management or product development experience, with significant tenure in digital payments, FinTech, or consumer financial services
Demonstrated track record as a hands-on product executor — owning complex, multi-dependency initiatives from requirements through launch
Experience working within large, matrixed organizations and managing cross-functional delivery across Technology, Operations, and business teams
Familiarity with digital wallet ecosystems — including provisioning flows, tokenization, authentication, and checkout integrations with platforms such as Apple Pay, Google Pay, or PayPal
Experience managing external partner relationships at a working/delivery level, including integration planning and launch coordination
Skills & Competencies
Execution focus: Highly organized, detail-oriented, and able to manage multiple concurrent workstreams without losing sight of deadlines or dependencies
Requirements authoring: Strong ability to translate business objectives into clear, actionable product specifications and acceptance criteria
Stakeholder management: Skilled at navigating cross-functional teams and keeping diverse stakeholders aligned and informed
Problem solving: Proactive in identifying blockers and driving resolution across technical and business teams
Data literacy: Comfortable working with KPI dashboards, funnel metrics, and product analytics to monitor performance and inform decisions
Communication: Clear and concise written and verbal communicator; able to present updates and escalate issues effectively to senior leadership
Full time ------------------------------------------------------
Primary Location:
New York New York United States ------------------------------------------------------
Primary Location Full Time Salary Range:
$176,720.00 - $265,080.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
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