Senior Partner Operations Change Management Strategist

Mercury is building a complete finance stack for startups. We work hard to create the easiest and safest banking* experience possible to simplify entrepreneurs' and business owners’ financial lives. You can check out our demo dashboard at www.demo.mercury.com.

Underneath all our products is a massive web of partners that users don’t see, that require significant product and process investment. That’s where the Product Partnerships & Operations team comes in. Partner Operations works to maintain our external relationships and streamlines our collective workflows to keep customers, partners, and Mercury employees happy.

As a Partner Operations Change Management Strategist, you will work to keep our network of banking and payment partners running like a well-oiled machine while enabling Mercury to launch products and features that make banking feel effortless. This will include a mix of day-to-day communication, process design and execution, as well as long-term strategic relationship building. Internally, you’ll work across many of our teams, like Product, Risk, Compliance, and Legal - owning the change management program that unblocks sustained growth and innovation. You’ll be the connection between our product teams and external banking partners, advocating for the most efficient collaboration possible and removing roadblocks so our designers and engineers can build with the freedom to dream big. You’ll deliver magic to our bank partners and, in turn, our customers by making sure even the smallest details of our partnership operate efficiently, so we can continue to expand our products and services.

Secure, reliable, thoughtful, and (perhaps) magical is how a user should describe banking* on Mercury. Your job is to build and maintain a framework that ensures our partnerships and programs can live up to this description.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

You will:

• Own, mature, expand, and operate our existing change management processes with internal teams and our product and banking partners

• Support day-to-day relationship management with Mercury’s bank partners related to new feature and product launches

• Help build the knowledge base for how our partnerships work and a framework for our internal teams to support new feature development