The AWS Executive Briefing Center (EBC) connects C-level customer executives with AWS leaders to accelerate strategic partnerships and drive business outcomes. We are seeking a Senior Engagement Manager to own and deliver executive engagements across our Seattle briefing center, designing tailored experiences that align customer priorities with AWS capabilities and advance long-term relationships. In this role, you will serve as a strategic advisor to AWS account teams and a trusted engagement lead for senior customer executives. You will manage the full lifecycle of executive engagements, from consultative discovery and agenda design through participant preparation, day-of execution, and post-engagement follow-through. You will work directly with C-suite customers and AWS leaders, translating complex business challenges into compelling engagement strategies that deliver measurable results. This is not a traditional program management role. You will operate with significant autonomy, exercising independent judgment on engagement design, customer prioritization, and resource trade-offs. The ideal candidate thrives in ambiguity, manages a large portfolio without sacrificing quality, and brings a builder mentality to improving how AWS engages its most strategic customers.
Key job responsibilities
Own the end-to-end lifecycle of a high-volume portfolio of executive engagements, from qualification and discovery through execution and follow-up, ensuring each engagement advances customer relationships and business outcomes
Serve as a strategic advisor to account teams, leading consultative intake sessions to define engagement objectives, architect content strategies, and align AWS executive participants to customer priorities
Facilitate world-class engagement experiences for C-suite customers and AWS VP-level executives, managing day-of execution, hospitality coordination, and real-time adjustments
Conduct customer research (earnings calls, 10-Ks, industry trends, competitive landscape) to inform engagement design and ensure differentiated, relevant positioning
Manage cross-functional coordination across sales, technical, product marketing, and executive leadership organizations to deliver cohesive engagement experiences
Define and track engagement success metrics, capturing customer feedback, pipeline impact, and relationship progression to continuously improve program delivery
Develop and iterate scalable engagement frameworks, templates, and operating procedures that enable the team to maintain quality at increasing volume
Mentor junior Engagement Managers, raising the bar on strategic engagement design and customer outcomes
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Partner with leadership to shape program strategy, identify opportunities, and drive operational improvements across the program
A day in the life Your week balances hands-on customer engagement with strategic planning. On a given day, you might lead a C-suite briefing session with an AWS VP, then consult with an account team on a multi-engagement sequence for a renewal opportunity. Between engagements, you review pipeline data, prepare AWS executives for upcoming sessions, refine engagement templates, or mentor a team member on discovery techniques. You work closely with program managers, site leaders, product marketing, and sales across a global program. The work is fast-paced, cross-functional, and directly tied to customer business outcomes.
About the team
The AWS Executive Briefing Center team plans and delivers strategic executive engagements that connect senior customer executives with AWS leaders for discussion-led conversations. We design tailored experiences across multiple formats, from single-session briefings to multi-touch engagement journeys, aligned to customer business priorities and lifecycle stage. Our five sites serve customers across industries worldwide. This role reports to the Head of the Global Executive Briefing Program and works closely with program managers, site leaders, product marketing, and engineering partners building the next generation of engagement tools.
Basic qualifications
5+ years of professional or military experience
Experience in executive engagement management, business development, strategic consulting, or executive program management
Experience planning, designing, or facilitating executive-level engagements with VP+ or C-suite audiences
Experience managing a portfolio of concurrent customer engagements with competing priorities and timelines
Experience working cross-functionally across sales, marketing, and technical organizations in a matrixed environment
Bachelor's degree or equivalent professional experience
Preferred qualifications
Experience leading strategic engagements for C-suite or board-level executives in a technology, cloud computing, or management consulting environment
Experience managing high-volume engagement portfolios (20+ active engagements simultaneously) without sacrificing quality or strategic depth
Deep expertise in one or more industry verticals (Financial Services, Healthcare, Manufacturing, Retail, Media & Entertainment, Energy)
Track record of driving measurable business outcomes (pipeline acceleration, deal closure, relationship expansion) through executive engagement programs
Experience developing scalable engagement frameworks, playbooks, or operating models adopted across teams
Experience mentoring or coaching engagement professionals to raise program-wide quality standards
Experience with AI-enabled tools or automation to improve engagement operations and content delivery
Demonstrated ability to communicate complex strategies in written narratives (6-pagers, strategic recommendations)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually
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