Senior Director, Regional Healthcare Facilities

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The Senior Regional Director of Healthcare Facilities, or Support Services Administration Officer (SSAO), for the Georgia market serves as JLL's senior-most operational leader accountable for directing, overseeing, and controlling medical center operational activities across the entire GA portfolio. This strategic Senior Director position ensures reliable, cost-effective, and efficient delivery of quality and accessible ancillary operational services with a focus on enhancing member satisfaction, growth, and retention across a matrixed shared service organization.

The SSAO oversees and coordinates the activities of delivering facilities and support services across the region, working through influence, partnership, and service excellence to achieve operational and strategic objectives. The position serves as the primary interface and Customer Relationship Manager for the National Shared Service Organization portfolio in the Georgia Market.

This position consistently supports compliance and the Principles of Responsibility by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licensure requirements, client policies and procedures, and JLL's and clients Code of Business Ethics.

Essential Responsibilities

Leadership, Talent Development & Strategic Partnership

• Builds and maintains strategic partnerships with client medical center and medical group executive leadership, operational leaders, clinical leadership, real estate teams, and regional executives to drive annual and long-term strategic planning

• Serves as a subject-matter expert and trusted source to executive leadership; provides influence and consultation in the development of the larger organizational or business strategy