AWS Partner Core is seeking a Business Operations Lead, to drive data-driven decision-making and operational excellence for the Partner Core organization. As a strategic business partner to Partner Delivery & Migration leadership, the Business Operations Lead is the trusted advisor who translates complex data into actionable insights, drives operational excellence, and shapes the strategic direction of partner initiatives through deep business acumen and consultative partnership. This role is crucial in leading and scaling mission-critical frameworks, including goal setting, key initiatives, business reviews, forecasting, and data analysis, to inform strategic recommendations in a rapidly growing, complex environment. Serving as a strategy partner to Partner Delivery & Migration leadership, the Business Operations Lead develops, implements, and manages business processes, systems, and metrics to help Partner Core and those involved in the GTM process increase revenue growth and customer acquisition. Proactively analyzes business performance data and customer dynamics to identify growth opportunities and provide forward-looking strategic recommendations to leadership. Partners with stakeholders to achieve day-to-day operational excellence through process management, performance analysis, technology support, business reviews, operational planning, and communicating actionable insights, both verbally and in writing, while fostering strong stakeholder relationships. As the AI-powered landscape continues to evolve, this role will be instrumental in leveraging the latest artificial intelligence and machine learning technologies to enhance business processes and decision-making, ensuring responsible implementation that drives measurable business impact. The Business Operations Lead will work closely with Partner Core leadership and cross-functional teams to responsibly implement and optimize AI-driven tools and workflows that augment the sales organization's productivity and effectiveness. This role requires a strategic thinker who can balance operational rigor with consultative partnership, translating data into business strategy while building trusted relationships across all levels of the organization.
Key job responsibilities In this role, you will be the strategic operations partner for a portfolio of high-impact global AWS partner programs. You'll own the annual planning lifecycle, run the business review mechanisms that keep senior leadership informed, and shape the analytics roadmap that drives decision-making across the portfolio. You'll bring a point of view to performance, connecting data to context and delivering insights that help leaders act with confidence. When priorities compete, you'll frame the trade-offs and recommend the path forward. You'll also play a key role in defining how the operations function evolves, leveraging AI and automation to fundamentally rethink how we work and creating capacity for the strategic advisory work that makes this role uniquely rewarding.
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Documents and implements standardized business processes and metrics, including KPI definitions and goal cascades, to support operational effectiveness. This may include determining partner program constructs and goals.
Develops and manages pipeline qualification, attribution, to ensure proper distribution, and resolves attribution escalations to ensure accurate financial reporting.
Orchestrates AI-human collaboration in the GTM process, and manages and optimizes AI intelligence tools and automated customer/partner interaction systems
Maintains partner tools data quality to ensure accurate reporting and forecasting
Implements business workflows and automation to streamline process and improve stakeholder efficiency
Conducts business performance analysis on program effectiveness, conversion rates, goal attainment, and/or forecast accuracy to identify potential risks.
Prepares and drives regular business reviews with insights on pipeline health, performance trends, and operational efficiency.
Acts as primary point of contact to resolve stakeholders’ requests and execute daily operational processes.
Leads operations tools training and adoption initiatives to improve utilization and productivity.
Leads cross-functional projects to improve business efficiency and processes.
Drives escalations, gap-to-green, and/or other issues to resolution.
A day in the life We're the Partner Core Business Operations team at AWS. We build the planning, measurement, and governance systems that help one of the world's largest partner ecosystems execute with confidence at scale. Everyone on this team operates as a strategic thought partner to the leaders they support. We're actively reinventing how we work through AI and automation, moving from reporting into intelligence. If you thrive on solving complex problems, building durable systems, and creating clarity out of ambiguity, you'll fit right in.
About AWS
Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Basic qualifications
Bachelor's degree or equivalent
7+ years of sales operations or equivalent experience
Experience defining, refining and implementing partner processes, procedures and policies or equivalent
Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
Experience presenting to senior leadership
Preferred qualifications
Experience working within a high-growth, technology company
Bachelor's degree or equivalent, or experience using data and analytics to drive sales strategy and results
Experience using data and analytics to drive sales strategy and results
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disab
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