Senior Analyst - Operations Products & Strategy

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Description

Our Network Operations team works around the clock running United’s global operation, safely, reliably and efficiently. From dispatching and routing our fleet to coordinating with maintenance line planning and crew scheduling, this team makes caring connections with our internal customers and ultimately, United’s customers. From pushback to landing, the Network Operations team is the eyes and ears on the ground no matter where in the world your United flight takes you.

Job overview and responsibilities

The Future Network & Station Operations team is responsible for shaping the future of station and network by designing scalable, data-driven solutions that enable more proactive, efficient, and informed decision-making. The team focuses on standardizing and automating information flows, building decision-support capabilities, and optimizing operational workflows to reduce complexity and manual effort across the operation. The team is working hand-in-hand to address emerging business needs and activate the future state of the customer reaccommodation function using process, roles, and technology.

The team partners with operational stakeholders to identify systemic opportunities, define high-impact problems, and develop integrated solutions that drive sustained enterprise-wide efficiency, scalability, and improved customer outcomes. This includes translating business needs into structured logic, frameworks, and tooling that elevate decision quality and enable operations to manage by exception.

The Senior Analyst – Future Network & Station Operations position plays a critical role in advancing strategic transformation initiatives across operational teams, focused on customer reaccommodation workflows. This role focuses on improving how decisions are made, how workflows are structured, and how processes are designed end-to-end to maximize efficiency and scalability. This position emphasizes proactive problem solving, process optimization, and value creation, shifting away from reactive, day-to-day issue resolution and toward enabling long-term operational improvements.

• Design and deliver decision-support frameworks, tools, and insights that enable operational stakeholders to make faster, more consistent, and data-informed decisions