Production Support Engineer II

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

As a Production Support Engineer II on the US Risk Technology team, you will support our anti-money laundering (AML) platform built using SAS Viya 3.5. This platform is used for customer risk rating, transaction monitoring, and regulatory reporting.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2 days per week on-site, while other days may be remote.

How You’ll Succeed

- Application Support - investigate application issues; prioritize incidents based on impact and severity. Identify root causes and implement solutions to prevent recurrence. Apply IT Infrastructure Library (ITIL) practices for incident, change, and problem management.

- Database Support – write complex SQL queries; troubleshoot extract, transform, and load (ETL) pipelines.

- Cloud Computing – manage Linux virtual machines and a PostgreSQL database hosted on Microsoft Azure.

- Release Management – oversee production changes affecting CIBC’s SAS Viya AML platform, including bug fixes and version upgrades.

- Service Continuity – perform disaster recovery tests.

- Collaboration – build trusted working relationships with business stakeholders, technology partners, and external vendors.

- Communication – express technical concepts to non-technical audiences with precision and clarity.

- Continuous Learning – stay up-to-date with emerging technologies, changes in the banking industry, and regulatory developments.

Who You Are

- You possess 1-2 years of technical experience in application or production support within banking of financial services environment.