Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Role Overview:
Shape how large enterprises adopt AI-powered experience orchestration to transform customer and employee outcomes at scale. This role directly influences how organizations evaluate, design, and implement modern CX platforms, driving measurable improvements in satisfaction, efficiency, and long-term digital strategy. At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact, enabling organizations to deliver meaningful, connected experiences. You will partner with executives, architects, and technical teams to translate complex business challenges into high-impact solutions using Genesys Cloud. This position offers visibility across enterprise transformation initiatives and the opportunity to expand influence in platform strategy, AI adoption, and cross-functional leadership.
Key Responsibilities:
Lead discovery sessions, business value workshops, and stakeholder engagements to identify challenges and define measurable business outcomes
Drive AI adoption by leading proof-of-concept initiatives, workshops, and trials that demonstrate tangible value and accelerate customer decision-making
Design and deliver tailored solution demonstrations that align with customer objectives and showcase business transformation and operational efficiency
Act as a trusted advisor to executives and technical stakeholders, influencing platform strategy and aligning solutions to long-term business goals
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Familiarity with AI, automation, conversational technologies, or customer experience platforms
Strong understanding of enterprise IT concepts, including cloud technologies, networking, security, databases, and software architecture
Ability to manage multiple priorities effectively in a fast-paced, cross-functional environment
Strong analytical and problem-solving skills with the ability to develop creative, customer-centric solutions
Experience maintaining accurate CRM records, opportunity tracking, and customer engagement documentation
Must be based in the Central United States region
Preferred Qualifications:
Experience supporting enterprise sales cycles in a pre-sales or consulting capacity
Background in customer experience platforms or cloud-based SaaS solutions
Familiarity with Genesys Cloud or similar CX technologies
Experience working with large enterprise customers on digital transformation initiatives
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$123,100.00 - $216,500.00
Benefits:
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Click here to view a summary overview of our Benefits.
Working at Genesys
AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
Our Talent Acquisition team reviews your application with the hiring team.
A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
Next, you'll meet the hiring manager and other members of the interview team.
We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities.
Be the one building what's next - where AI, experience and impact come together.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
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