Payroll Onboarding Specialist (6 month contract)

The role / impact

As a Payroll Onboarding Specialist, you will help new Xero Payroll customers complete key onboarding milestones so they can run payroll with confidence. You will proactively reach out to customers, guide them through defined setup steps, and connect them to the right resources so they can keep moving toward their first successful pay run.

Working within established onboarding playbooks, talk tracks, and workflows, you will provide clear next-step guidance and track customer progress accurately. Your focus will be on identifying when additional support is needed, ensuring small business owners overcome setup barriers early and build momentum from day one.

The team / how they connect

You will work closely with Payroll Specialists and the wider payroll team to support a consistent, high-quality customer experience. Together, the team collaborates across internal channels, sharing customer feedback and observations to help improve onboarding content and the overall customer journey over time.

The team is currently working on / Initially, you will focus on

• Guiding new customers through defined onboarding milestones and core configurations, including pay schedules and Autopay dates.

• Utilising Salesforce and other internal systems to track customer progress, outreach activity, and setup milestones with strong data quality.

• Identifying setup blockers early and escalating complex payroll scenarios to subject matter experts.

• Continuously building your knowledge of Xero Payroll workflows through dedicated enablement and coaching from peers and leaders.

Where and how you can work

Xero supports a hybrid working environment designed to balance collaborative time in our beautiful office locations with the flexibility of working from home. Your schedule will include a mix of remote work and scheduled office boost days, ensuring you stay connected with your team while maintaining a healthy work-life balance.

Here are some of the things we are looking for