Order Management Specialist, WFM Global Store Support-Peris

The Order Management Specialist manages purchase order processing for the Perishable Merchandising Store Support teams specific to produce, floral, meat and seafood purchase orders. The Order Specialist provides customer service to our vendor partners and customers through verifying PO accuracy, PO status and delivery updates and resolving PO vs invoice discrepancies. Order Management specialists work cross-functionally with procurement teams, logistics and transportation carriers, as well as accounts payables and receivables.

The role requires strong organizational skills, attention to detail, and proficiency in order management systems and customer service. Order Management Specialists are crucial in ensuring customer satisfaction and maintaining efficient operations in retail, manufacturing, or distribution environments.

Key job responsibilities

• Communicates with customers on PO delivery status
• Resolves PO related issues
• Fields vendor and customer inquiries
• Maintains PO records
• Processes required paperwork
• Identifies and resolves PO vs invoice discrepancies

Basic qualifications

• 2+ years of supply chain management (e.g. logistics, inventory turn management, forecasting, operations) experience
• Experience in MS Excel, Word, and Windows Operating Systems

Preferred qualifications

• Experience in food production

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.