The Operations Lead Analyst plays a key role in improving provider experience by leading Business Acceptance Testing (BAT) for important system releases, capabilities, and initiatives. In this role, you will bring strong business insight, testing knowledge, and partnership skills to help confirm that pricing and operational solutions work as intended. You will collaborate across Delivery, Systems Quality Engineering, Business Users, and Development teams to support high-quality releases for platforms such as Pega Enterprise Pricing Service (EPS), Stand Alone NetworX Pricer (SANP), and Optum. This is an opportunity to use curiosity, sound judgment, and a growth mindset to influence readiness, reduce risk, and help deliver better outcomes for the business and the people we serve.
Responsibilities
Lead Business Acceptance Testing for assigned releases, capabilities, and initiatives, helping ensure solutions meet business needs and are ready for implementation.
Use business requirements, process risk, and release goals to define test strategy, coverage priorities, scripts, and expected outcomes.
Analyze system, asset, configuration, and process changes to identify BAT impacts, risks, and readiness needs.
Validate pricing information and related business outcomes to confirm accuracy, identify issues, and support strong provider experience.
Partner with cross-functional teams to resolve defects, remove blockers, and support implementation of new programs across Fee for Service, Fee for Value, and Flexible Network Capabilities.
Provide BAT subject matter expertise for assigned areas, guiding peers and stakeholders through complex scenarios and unclear requirements.
Contribute to continuous improvement by strengthening testing practices, standard operating procedures, and training materials.
Required Qualifications
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5+ years of experience in a healthcare, business operations, testing, systems, pricing, or related environment.
Experience leading or supporting business acceptance testing, regression testing, user acceptance testing, or similar validation work.
Strong analytical, problem-solving, and critical-thinking skills with the ability to assess risk and recommend practical solutions.
Ability to translate technical concepts, business requirements, and system changes into clear testing needs and business impacts.
Ability to manage multiple priorities, work independently, and stay organized in a fast-paced environment.
Strong verbal and written communication skills, including the ability to facilitate discussions and influence cross-functional partners.
Collaborative working style with the ability to build relationships and support shared team success.
Preferred Qualifications
Bachelor’s degree in business, healthcare, information systems, or a related field.
Claims processing experience or working knowledge of claims systems.
Experience with pricing processes, provider data, Pega Enterprise Pricing Service (EPS), Stand Alone NetworX Pricer (SANP), Optum, or similar platforms.
Experience improving testing processes, creating standard operating procedures, or developing training materials.
Demonstrated adaptability and curiosity when learning new systems, processes, or business areas.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 62,600 - 104,300 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
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