North America Service Quality Specialist

Work Your Magic with us! Start your next chapter and join MilliporeSigma.

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

Your Role:

MilliporeSigma in Burlington, MA is hiring a Service Quality Specialist. This position is part of the North America (NA) Lab Water organization and serves as the primary quality liaison supporting the NA Lab Water Field Service and Repair Center operations. The NA Field Service Quality Delegate is responsible for implementing and maintaining ISO 9001-2015 certification and upholding the MilliporeSigma Quality Management System (QMS) across the NA service organization.

This role works in close collaboration with the Western European Lab Water Service Quality team, Life Science Quality organization, and applicable internal and external stakeholders to ensure consistent, compliant, and customer-focused service delivery. The position also supports customer credentialing quality requirements, including quality assessments and quality assurance agreements, in collaboration with customers, third-party vendor credential companies, and internal groups.

Responsibilities:

Quality Management System (QMS)

• Lead local management of all aspects of the MilliporeSigma Quality Management System for the NA Service organization, including Field Service and the Repair Center

• Implement and maintain the MilliporeSigma divisional, regional, and local QMS

• Maintain ISO 9001-2015 certification for service and ensure full compliance with applicable ISO standards