Network Support Engineer II

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

F5, Inc. seeks Network Support Engineer II in Seattle, WA:

Job Duties: Demonstrates good judgement to select the best methods and techniques to provide a diverse scope of technical support (Level 1 to Level 3) to troubleshoot and resolve hardware and software issues on F5 product and services, based on data analysis of a complex set of customer specific factors. Proactively and effectively communicates status, plan-of-action, and resolution of issues based on an ISO Quality Management System defined set of procedures. Provides F5 customers and partners with a consistently high-quality support experience. Participates in on-going training with F5 products and related technologies. Maintains high schedule adherence (work hours and on-phone time). Effectively manages case escalations to tier 3 (Engineering Services) while maintaining customer communication, with limited assistance/mentoring from senior support personnel or management. Manages multiple routine cases and prioritizes based upon customer and business needs . Performs additional projects as required. Responsible for upholding F5’s Business Code of Ethics and promptly reporting violations of the code or other company policies. Part-time telecommuting is an option. Hybrid work from F5 office in Seattle, WA.

Minimum Requirements: Master’s degree (or its foreign degree equivalent) in Computer Science, Computer Networking, Technology, Engineering (any field) or a related quantitative discipline and three (3) years of experience in the job offered or in any occupation in related field or Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Computer Networking, Technology, Engineering (any field) or a related quantitative discipline and five (5) years of progressively responsible experience in the job offered or in any occupation in related field or in any occupation in related field.

Special Skill Requirements: (1) LAN, (2) WAN, (3) ISP circuits, (4) Network Security, (5) SSL VPN, (6) Wireless LAN; (7) Static and Dynamic Routing Protocols; (8) Cisco Catalyst; (9) HTTP; (10) VLAN; (11) STP; (12) ARP; (13) DHCP. Any suitable combination of education, training and experience is acceptable. Part-time telecommuting is an option. Hybrid work from F5 office in Seattle, WA.