Amazon Web Services (AWS) is looking for a Network Technician to join our growing team within infrastructure operations. You will work in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network.
The position's responsibilities include scaling support of several data center locations and day to day assistance with capacity management. Our ideal candidate is sufficiently autonomous, detail oriented, possesses strong written and verbal communication skills and has some experience in supporting large scale, enterprise class networks. Network implementation and troubleshooting skills combined with a proven documentation methodology is also a requirement.
You will leverage your experience supporting large scale, enterprise class networks as well as network implementation and troubleshooting. As a Network Technician you will work in a fast paced, collaborative environment with regular peer and customer interaction. In addition to providing management and support of Amazon Web Services vast network infrastructure, Network Technicians establish and follow best practices and refine operational procedures.
*Daily responsibilities include:*
Participate in the migration, basic configuration and rollout of new or upgraded hardware.
Manage work and priorities through ticketing system and workflows to complete customer requests and projects.
Work closely with our Network Engineering & Network Technical Project Manager teams to ensure fast, smooth rollout of established designs and products.
Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low level application interaction.
Up to 20% travel within geographical work area may be required. Some travel outside traditional work area may be requested.
Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords.
*Other Qualifications & Responsibilities*
Experience dealing with customers during problem resolution and operating efficiently under pressure
Effective prioritization and time management
*Physical requirements* Any physical requirements are expectations with reasonable accommodations.
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The ability to sit in front of computer for entire scheduled 8-hour shift with appropriate breaks while maintaining a high level of alertness and attention to detail
Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41 pounds or more
Walk job sites in uneven terrain
Work safely at heights and from ladders
DCPD_GND
Key job responsibilities
Strategic Planning & Design Management
a. Contribute in developing comprehensive 6-8 months network implementation roadmaps aligned with AWS DC expansion targets b. Create and optimize network position layouts and rack placement strategies for data centre floor space utilization c. Review and contribute to High-Level Design (HLD) documentation d. Coordinate with engineering teams to validate technical requirements and design specifications e. Develop capacity planning models to ensure infrastructure scalability f. Create standardized planning templates and methodologies for network implementations
Project & Resource Management
a. Lead end-to-end project planning for multiple concurrent network implementation initiatives b. Develop and maintain detailed project schedules, milestones, and dependencies c. Manage project scope, and quality parameters d. Conduct risk assessments and develop mitigation strategies e. Improvise and optimize planning by incorporating lessons learnt of latest deployed projects, iteratively. f. Coordinate across cross-functional teams to ensure alignment on project deliverables g. Track and report weekly project progress and/or otherwise informed to key stakeholders
Supply Chain & Inventory Planning
a. Develop project inventory forecasts and requirements b. Optimize developed counts by utilizing prior surplus spares. c. Coordinate with procurement teams for strategic resource acquisition d. Manage vendor relationships and delivery schedules e. Establish and stick to procurement timelines aligned with project schedules
Program Governance & Process Excellence
a. Establish and maintain project management frameworks and best practices b. Develop sustainable and repeatable planning processes c. Create and maintain project documentation and reporting standards d. Drive continuous improvement initiatives in planning methodologies e. Build and maintain stakeholder communication channels f. Coordinate with regional teams for standardized planning approaches and optimized lesson learnt based iterative optimized planning.
Basic qualifications
1+ years of computer networking experience
Bachelor's degree in Information Technology, Computer Science, or a related field
Experience in computer networking
Experience with computer hardware troubleshooting and repair
Preferred qualifications
Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
Experience managing work and priorities through a ticketing system
Experience with cabling infrastructure best practices and methodologies
Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, OH, New Albany - 30.00 - 54.00 USD hourly
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