Manager, Store Operations

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Primary Purpose: The Manager, Omni Operations / Inventory Systems & NSO Processes will be responsible for the implementation & ongoing development of all inventory systems / processes. This position will also lead all NSO processes, including new store openings, renovations, relocations & closings for NA Retail / Outlet stores & Coffee Shops and Coach International (Travel Retail & Americas region). This individual will work in a highly collaborative role with a broad group of vendor and corporate business partners and the Field Leadership team.

The successful individual will leverage their proficiency in Omni Operations to…

• Responsible for the ongoing management and continuous development of our inventory systems – MIMS (inventory management), PCS (shipment management / tracking), Datascan (physical inventory) and Nedap (RFID).

• In partnership with Inventory Control, IT and cross-functional teams, develop and define requirements for the changes / enhancements necessary to support the business. Ensure any process variations for different channels / countries are considered.

• Lead the testing, training, communication and procedural documentation for all updated and new system enhancements / implementations.

• Lead the pilot and rollout process / timeline for new technology while partnering with appropriate business partners to ensure alignment.

• Execute physical inventory process two times each fiscal year, partnering with Inventory Control, Allocation, Loss Prevention, Field Leadership & Datascan. Manage timelines, communication and training, update processes as needed.