Manager, Commercial Customer Activation

ABOUT RAMP

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

ABOUT THE TEAM AND ROLE

We’re hiring a strategic, data‑driven leader to help scale Ramp’s Commercial CSM organization. The Commercial CSM team owns post‑sale onboarding, activation, and adoption for Ramp's Commercial segment: companies with 0–150 employees with meaningful card program potential. This role will lead a high‑volume, activation‑focused team that helps customers move from closed‑won to fully activated across Card, Bill Pay, Treasury, Travel, and Procurement while delivering an excellent client experience.

WHAT YOU'LL DO

• Own and evolve the Commercial CSM activation strategy, helping the team drive customers from closed‑won to successful launch and early adoption.

• Use data to diagnose activation bottlenecks, spend gaps, product adoption stalls, and customer risk across a high‑volume Commercial book.

• Build dashboards, run metric reviews, and turn insights into coaching, prioritization, and operating changes for the team.

• Develop tiering and prioritization frameworks that determine which accounts receive 1:1 CSM engagement, lighter digital touch, or self‑serve motions.