Manager, Banking Operations
Northern Trust
About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Manager, Banking Operations
Summary
This role offers the opportunity to lead a Banking Operations team responsible for transaction processing, document processing, new business account openings, and ongoing account documentation review.
The manager will oversee team performance, support career development, guide staffing decisions, and help shape the strategic direction of the business function. This role is ideal for an operations leader who enjoys balancing day to day execution with broader business planning, process improvement, and budget support.
Major Duties
- Manage a call center for a treasury management specialty product.
- Support management in identifying, assessing, monitoring, and controlling risk issues within the team.
- Maintain adequate coverage for all team tasks by identifying training needs and preparing partners as required.
- Assist with the development and effective implementation of systems, processes, and project changes for the call center.
- Oversee performance management and career development processes, participate in staffing and disciplinary decisions, and provide hands on staff training.
- Set periodic goals, organize workloads, establish short term priorities, monitor activities, and ensure work is completed accurately and on time.
- Handle broad, cross functional, and technically complex activities.
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