Learning Services (LMS) Specialist
Biogen
About This Role
The Learning Services (LMS) Specialist provides high-quality support for the Learning Services team by managing requests in the Learning Management System (LMS). This role also handles troubleshooting, reporting, and client consultation requests. In addition, the Learning Services Specialist supports GxP-related systems across clinical, biometrics, regulatory affairs, medical affairs, manufacturing, and quality assurance functional areas. This position reports to Supervisor, Learning Services, and supports a functionally aligned pillar within learning operations.
This individual should have the ability to work eastern standard hours.
What You’ll Do
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Perform LMS Administration tasks, including:
- Creating Instructor Led and On the Job Trainings in the LMS
- Building and maintaining complex Curricula and Programs
- Editing and revising items, curricula, programs as needed
- Creating and managing learner roles and direct assignments
- Managing records and learning history
- Pulling reports as needed
- Providing audit support as needed
- Act as the initial point of contact for learners by answering inquiries and providing immediate resolution or escalating as appropriate.
- Respond to and troubleshoot inquiries training course-related issues.
- Collaborate with the Senior Learning Services Specialists to resolve learner issues in a thorough and timely manner
- Support continuous improvement initiatives for ticket processing activities and participate in User Acceptance Testing (UAT) when necessary.
- Facilitate shadowing sessions with new hires
Who You Are
You are a service-oriented individual experienced with LMS administration, customer service or case management. You enjoy collaborating with cross-functional stakeholders in a dynamic work environment and approach initiatives with the end-user perspective in mind.
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