Inside Sales Supervisor

Littelfuse (NASDAQ: LFUS) is a diversified industrial technology manufacturing company shaping solutions for the safe and efficient transfer of electrical energy. Headquartered in Chicago, Illinois, USA, we serve customers across industrial, transportation, and electronics markets worldwide. With approximately 16,000 employees we design and manufacture innovative technologies that support electrification, energy efficiency, and advanced automation. Our global reach is matched by a culture that empowers innovation and long-term growth. Guided by our principles We Care, We Succeed With Our Customers, and We Own the Outcome, we work collaboratively, think boldly, and deliver solutions that move industries forward.

Job Summary

Littelfuse is seeking a Supervisor, Inside Sales – Distribution / Aftermarket (T&L) to lead the Inside Sales Representative (ISR) team supporting Distribution and Aftermarket customers. This role is responsible for driving team performance, ensuring excellent account coverage, strengthening customer relationships, and delivering high-quality sales support. The Supervisor will oversee quoting, pricing, customer support activities, and process execution while partnering with cross-functional teams to achieve business objectives and improve customer experience.

About Your Role_

As Supervisor of the ISR team, you will:

- Lead, coach, and develop a team of Inside Sales Representatives supporting Distribution and Aftermarket accounts.

- Establish performance expectations, monitor KPIs, and drive accountability.

- Ensure consistent support and coverage for key customers, distributors, and aftermarket partners.

- Oversee pricing and quoting activities, ensuring accuracy and alignment with business strategy.

- Serve as an escalation point for customer concerns, complaints, and service issues.

- Promote efficient use of SAP and JDE systems for quoting, account management, and order support.

- Partner closely with Sales, Marketing, Product Management, Operations, and global teams to support customer needs and business priorities.

- Monitor sales performance, quoting activity, and key metrics to identify improvement opportunities.

- Support forecasting, reporting, and continuous process improvement initiatives.