Ericsson Inc. does not sponsor US work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1’s, H-1B1’s, E 3’s, O-1’s, and TN’s. Ericsson also does not hire F-1’s working on CPT or EAD for this position.
About this opportunity
We are seeking a people-centered, results-driven manager to build, lead, and sustain a high-performing team of Data Center Technicians in a highly competitive talent market. This role is critical to ensure we attract top technical talent, enable their success through strong onboarding and engagement, and retain them through effective leadership, development, and workforce planning. The ideal candidate combines operational rigor, agilely managing ramp up and ramp down for large projects, with strong coaching skills and a passion for creating an environment where technicians can thrive while meeting the evolving and rigorous demands of our customers’ data center operations.
What you will do
Own end-to-end talent acquisition and management for Data Center Technicians, including hiring, onboarding, performance management, engagement, and retention.
Develop and execute creative recruitment strategies to attract scarce technical talent in a competitive marketplace.
Build a strong onboarding and training experience that enables new hires to become productive quickly and safely.
Manage demand and resource planning and execution to ensure the right skills are available at the right time to meet operational needs.
Balance short-term operational requirements with long-term workforce strategy, including succession planning and skills development.
Lead, coach, and motivate technicians through clear expectations, regular feedback, career development, and recognition.
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Foster a culture of accountability, inclusion, psychological safety, and continuous improvement.
Partner closely with operations, finance, and engineering teams to align staffing plans with business priorities.
Monitor and act on key people metrics such as attrition, engagement, capacity utilization, and productivity.
Ensure compliance with safety, security, and operational standards while reinforcing a strong safety-first mindset.
The skills you bring
Proven experience managing, hiring, and retaining technical or operations-focused teams, preferably in data centers or similarly demanding environments.
Demonstrated ability to motivate and engage employees in a competitive labor market through strong leadership and communication.
Serious attention to detail.
Experience with workforce planning, demand forecasting, and resource management in 24/7 or mission-critical operations.
Strong coaching and people development skills, with a track record of building sustainable talent pipelines.
Data-driven approach to staffing decisions, performance management, and continuous improvement.
High degree of ownership, resilience, and adaptability in a fast-paced, changing environment.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Kansas City
Job details: Service Delivery Manager
Compensation and Benefits at Ericsson At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.
Short-Term Variable Compensation Plan : Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.
Your Financial Security
We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.
Your Time Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.
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