GTM Operations, Agent Development Enablement

ABOUT US

At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Tokyo, and Sydney.

We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.

Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

WHAT YOU’LL DO

• Drive productivity across Agent Development: Identify what's slowing the team down, build metrics to measure it, and ship changes that increase productivity. Drive adoption through pilots and usage tracking, and program-manage cross-functional initiatives with Agent Dev contributors.

• Standardize how Agent Development operates: Define, document, and maintain the playbooks and SOPs the team uses day to day, for both internal and external processes.

• Leverage AI to scale Agent Dev: Identify manual, repeatable work across the team and build AI-native tools and workflows to create operating leverage.

• Build feedback loops from the field: Capture what's working (and what isn't)across Agent Dev and feed that signal back into onboarding, SOPs, playbooks, and tooling.

• Own onboarding, ramp, and continuous enablement: Build and improve the onboarding curriculum, ramp plan, and ongoing enablement engine.