Field Service Technician

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As a Field Services Technician, you will be responsible for all things hardware. You will provide on-site and remote advanced repair and troubleshooting, provide repair and maintenance training to customers, act as a tier 3 hardware support resource and trial new retrofits and recalls.

Your goal is to provide customer certainty and confidence by efficiently returning customer systems to operation and minimizing downtime experienced. You will receive support from the rest of the OTTO Motors production, engineering, and operations teams to ensure that your work is streamlined. You will also provide feedback to the team regarding cost and complexity as necessary. You will report to the Manager, Field Services and will be hybrid, working out of your home office and being onsite at customers in Tennessee.

Your Responsibilities:

• Support and repair existing customer deployments (requires traveling to customer location)

• Audit systems to verify optimal functionality (hardware preventative maintenance, network audits, user interactions, etc.)

• Deliver training to partners, customers and end-users.

• Execute and track recalls on deployed hardware at customer site.

• Provide clear and concise feedback to internal teams to continually improve our products and focus our offerings.