We anticipate the application window for this opening will close on - 20 Jul 2026
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
A Day in the Life
This position has the responsibility and authority to drive, create and deliver training for Global Field Service employees. This individual will be primarily responsible for creating, improving and delivering the course curriculum for CST technologies. The focus will be to educate employees on the technical knowledge required to troubleshoot, repair, and maintain products in these businesses.
While this position is posted as remote, the facility where training takes place is in Lafayette, Colorado. It is required to be at the facility full time when conducting instructor-led training. Medtronic will not cover travel costs to be on site, so only local candidates will be considered.
This role requires domestic travel, up to 25% of the time.
Instructional Design & Project Management
- Collaborate with a cross functional group (Product Marketing, Sales, Services, Legal, Quality, and Regulatory) to create technical training programs, curricula, course materials and measurements that support business unit strategies and are compliant with regulatory, quality systems, and Business Conduct Standards.
- Ensure timely updates to the course curricula to reflect changes in product offerings and market demands.
- Drive innovative training methods including on-line modules and video tutorials, using Medtronic’s Medical/Legal/Regulatory (MLR) review, Product Lifecycle Management (PLM) and Learning Management systems as required as a central tracking repository.
- Prepare Instructor Guides and Certified Instructor Program on new/revised curricula and materials, on a global basis.
- Stay abreast of training and development industry research, (e.g. learning theory, motivation theory), and new methods and techniques.
- Work with administrative staff to develop agendas, certificates, tests and to schedule requests to attend training courses.
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- Demonstrate training effectiveness through systematic program evaluation and continuous improvement strategy.
- Provide timely evaluation and feedback to trainees and their managers/supervisors.
- Partner with Field Service Engineers (including job shadow) and Factory to understand the manufacturing process to develop and maintain technical knowledge, system intricacies, and troubleshooting skills.
- Coordinate continuous training opportunities for the Global Field Service team. Duties include review of newly released/updated repair procedures.
- Provide feedback from training into new and sustaining projects as appropriate.
Training Services Delivery
- Conduct training courses at different skill levels and audiences in varied locations as needed.
- Manage course preparations and facility set up as needed.
- Conduct training for new product introductions and/or software releases.
- Ensure accurate training attendance is documented and updated in proper locations.
- Interact in a professional manner with all course participants and peers.
- Maintain and demonstrate a high level of technical knowledge of current product maintenance, repair and troubleshooting procedures. Use this knowledge to better present course content and answer technical questions of course participants.
- Conduct Certified Instructor Programs for Service educational course offerings.
- Retain a comprehensive understanding and clinical knowledge of ablation and mapping technology.
- Obtain any ongoing education necessary to maintain a cutting-edge education and training curriculum.
- May assist in technical support for users of products. This may include phone support for users and/or technical staff.
- Plans, develops, and coordinates in-house product training programs for field support personnel and customers.
- Obtains information needed to prepare in-house training programs; prepares training materials; develops course content; determines methodology; and coordinates the development of training aids.
- Ensures training program(s) meets company and customer objectives.
- Maintains communication with customers to ensure effectiveness of training.
- Continuously revises lesson plans to meet new training requirements and to keep technical information up to date.
- Up to 25% domestic or international travel
Must Have: Minimum Requirements:
- High School Diploma or equivalent with 6+ years of engineering, technical training or troubleshooting experience OR
- Associate's Degree with 4+ years of engineering, technical training or troubleshooting experience OR
- Bachelor’s Degree with 2+ years of engineering, technical training or troubleshooting experience
Preferred Qualifications:
- Previous experience in field service, technical support, or engineering in the medical device industry
- Experience developing content and delivering technical training
- Familiarity with Articulate
- Familiarity with commonly used test equipment (i.e.: multimeter, oscilloscope, ESA)
- Ability to read and understand schematics and engineering drawings
- Familiar with the FDA 21 CFR, CGMP for Medical device
- Advanced education in Electrical Engineering or Scientific discipline or similar related field.
- Biomedical Engineering background or equivalent.
- Mechanical, electrical, and Windows based computer experience providing technical support & services. Including equipment and application support.
- Healthcare/surgical setting experience.
- Ability to function well under pressure and expend effort to meet schedules and deadlines
- Adept with the use of basic hand tools and mechanical and electronic devices.
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
U.S. Work Authorization & Sponsorship
At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.
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