Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?
The DT Field Business Relationship Manager (BRM) for the Americas serves as the primary bridge between Field Operations and Digital Technology, translating business needs into simple, scalable, and technology-enabled solutions. This role owns the end-to-end technology experience for field-facing tools, ensuring they are aligned to business priorities, clearly defined, and positioned for strong adoption. The BRM partners cross-functionally with Architecture, Cyber, and Delivery teams to guide requests through governance, assess feasibility, and drive alignment. Through this work, the role enables faster decision-making, greater transparency, and measurable improvements in field productivity, service quality, and customer outcomes
On a typical day you will:
- Partner with field leaders to understand day-to-day challenges and identify opportunities where technology can improve productivity, service quality, and customer experience.
- Shape and refine business requests to clearly define the problem, impacted users, and expected outcomes, helping teams focus on high-value opportunities.
- Coordinate across technology teams to evaluate ideas, align on priorities, and move work forward in a way that balances speed, feasibility, and business impact.
- Guide requests through intake and decision processes to ensure transparency, faster turnaround, and alignment to organizational goals.
- Communicate progress and tradeoffs in clear, practical terms so business partners can make informed decisions and adjust priorities as needed.
- Build trusted relationships across field operations by staying closely connected to frontline teams and bringing their voice into technology planning.
- Identify opportunities for continuous improvement by gathering feedback from users and helping shape future enhancements that drive measurable results.
- Operate with a high degree of autonomy, managing a flexible schedule across office, field, and virtual settings while prioritizing the most impactful work.
- Lead or contribute to key initiatives such as field productivity tools, onboarding improvements, and service process enhancements that directly impact mechanics and customers.
What you will need to be successful:
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- Bachelor’s degree in Business, Information Systems, Engineering, or related field, or equivalent practical experience; MBA preferred
- 15+ years of field technology experience
- Build strong relationships with business leaders and frontline teams, listening actively and translating needs into clear, actionable solutions that drive measurable impact
- Demonstrate strong problem-solving and communication skills, simplifying complex concepts into practical insights that enable informed decision-making.
- Collaborate effectively across functions, working with technical and non-technical teams to align priorities, assess options, and move initiatives forward.
- Manage competing priorities with discipline and focus, ensuring the most valuable work is clearly defined, prioritized, and progressed efficiently.
- Show business acumen and curiosity, understanding how field operations work and identifying opportunities to improve productivity, service quality, and customer outcomes.
- Operate with independence and accountability, taking ownership of outcomes while adapting to a fast-paced, evolving environment.
- Ability to travel up to 25%
Additional Comments:
Given the nature of the position, applicants must have authorization to work in the U.S. now and in the future without sponsorship.
What we offer:
- We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
- Enjoy three weeks of paid vacation, along with paid company holidays
- We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
- Life insurance and disability coverage to protect you and your family.
- Voluntary benefits, including options for legal, pet, home, and auto insurance.
- We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
- Pursue your educational goals with our tuition reimbursement program.
- Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.
The salary range for this role is $170,000 - $190,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
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