The Digital PM Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
This specific product leadership role directs the Retail Partner Digital Product team, which is responsible for ensuring Citi's 30+ retail card portfolios deliver flawless digital experiences that drive customer satisfaction, digital engagement and increased revenue for Citi's retail partners. The team's mission is to improve the customer experience from onboarding and registration to everyday card management services (e.g. statement retrieval, understanding balance & transactions, making payments, autopay management, and paperless settings) to managing unexpected events along the way (e.g. lost/stolen card, fraud management, and card replacement journeys).
The ideal candidate is a visionary leader with exceptional influencing skills and creativity. They must be adept at managing complex, senior-level relationships, and they must have a proven ability to drive innovation in a competitive digital landscape.
Key Responsibilities:
Strategic Leadership: Drive the vision and strategy for Citi's retail partner digital platform, aiming to create a best-in-class digital experience that drives engagement and customer satisfaction.
Relationship Management: Build and maintain strong, collaborative relationships with senior leaders across Technology, Engineering, Analytics, Design, Product, and Legal/Compliance.
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Product Development: Manage a significant budget to deliver innovative features, such as expansion into mobile capabilities and more secure and seamless login and payment experiences.
Innovation: Go beyond solving existing customer issues by developing market-leading capabilities and personalized financial advisory and offers to stay ahead of competitors and drive loyalty and sales.
Additional Responsibilities:
Lead a team of Product Managers and engage with an experienced cross-disciplinary staff to conceive, design and develop innovative financial platform products
Responsible for the overall vision, technical capabilities and roadmap of the digital product platform
Engage with businesses and shape business and product requirements in to platform requirements
Own the overall platform business plans and roadmaps
Drive product development for new initiatives
Make appropriate tradeoffs to optimize time-to-market
Maintain the product roadmap, and clearly communicate goals, roles, responsibilities and desired outcomes throughout the company
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
10+ years of experience
Experience shaping business strategy for technical products or services
Responsive, flexible and able to succeed within an open collaborative peer environment
Excellent product and platform instincts and communication skills coupled with a passion for business, technology while delivering a world-class customer experience
Demonstrated track record managing all aspects of a successful software or technology product or platform throughout its lifecycle, including product strategy development, customer insights/needs, and requirements definition
Data-driven analytical skills and be able to operate and thrive with partial information and ambiguity and have a track record of building successful teams
Demonstrated ability to define, prioritize and deliver best in class software service products
Thinks strategically, but stays on top of tactical execution
Capacity to develop, and maintain comprehensive set of business plans and financial models
Ability to succeed in a cross-matrixed organization that relies on building support in other groups
Capacity to adapt to shifting goals and activities
Capacity to manage multiple activities in parallel
Self-starter with the ability to define goals and strategies with minimal management oversight
Willingness to take risks to develop a business in unchartered waters
Product Management and Development ------------------------------------------------------
Job Family:
Digital Product Management ------------------------------------------------------
Time Type:
Full time ------------------------------------------------------
Primary Location:
Irving Texas United States ------------------------------------------------------
Primary Location Full Time Salary Range:
$169,600.00 - $254,400.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Con
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