Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description
The Sprinklr Platform Architect plays a key role in crafting and executing robust implementations for enterprise-grade clients, utilizing Sprinklr's suite of products and services. This pivotal role involves not only suggesting optimal solutions based on specific requirements but also adeptly articulating the trade-offs inherent in selecting one solution over another. As a trusted advisor, the Platform Architect takes ownership of the end-to-end process, ensuring the seamless and successful implementation of Sprinklr solutions for clients.
Overview
The Platform Architect assumes a pivotal technical advisory role, tasked with assisting our clients in establishing a robust technical foundation within the Sprinklr Platform. Their primary objective is to design solutions that propel desired business outcomes. This involves spearheading the adoption and reinforcement of best practices encompassing instance strategy, technical governance, core data management, integrations, and the overall technical vitality of the platform.
In this highly consultative position, the Platform Architect abstains from direct configuration on the platform but rather guides Sprinklr consultants, partner consultants and customer resources in the implementation of best practices. Acting as a liaison between the customer and various stakeholders, including executives, platform owners, enterprise architects, and development teams, this role is integral throughout the sales, structuring, and implementation phases of solutions.
The ideal candidate for this role will have attained a senior-level position, such as enterprise architect or principal consultant, and boast a successful track record in technology consulting, with a focus on technology strategy, governance, data, and solution design. Demonstrating the ability to evolve into a trusted advisor for senior executives, the ideal candidate excels in facilitating the delivery of customer outcomes through strategic planning functions, including architecture design, business process design, technology road mapping, integration design and advising on successful execution strategies such as governance frameworks and the management of large enterprise system deployments and integrations.
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As a Sprinklr Platform Architect, you will be instrumental in establishing and nurturing strong relationships with technical and business leaders. Your primary responsibility is to comprehend the client's vision and integrate Sprinklr seamlessly into their digital transformation journey. Leveraging your expertise, you will translate business objectives into actionable outcomes, creating comprehensive customer roadmaps and technical solution architectures.
Solution Design and Implementation:
- Guide customers through a prescriptive solution design and manage technical implementation decision points.
- Define solutions across the platform aligning with out-of-the-box capabilities.
- Identify and design key integrations with 3rd party systems.
Sales Engagement:
- Support the sales effort through reviewing the solution design, implementation strategy, scope, level of effort and refining estimates as necessary before approving SOWs.
Enterprise architecture:
- Analyze and translate business information and technical requirements into comprehensive architectural blueprint.
- Engage with customer enterprise architects to position Sprinklr as the digital transformation platform integrated with core systems.
- Establish and manage technical governance process.
Instance Health and Configuration:
- Drive solid instance health by reviewing and guiding the remediation of configurations that do not align with Sprinklr best practices.
Delivery Operating Model Governance:
- Collaborate with clients and Sprinklr teams to establish governance processes ensuring successful go-lives, end-user adoption, and ongoing support.
Thought Leadership and Advocacy:
- Advocate and champion Sprinklr’s professional services best practices and industry use cases with clients.
- Contribute to thought leadership through the development of methodologies and white papers on optimizing Sprinklr services, and Co-delivery with partners for customer outcomes.
Consulting and Architecture Experience:
- Preferred experience in technology consulting from Global System Integrator and/or SaaS/Cloud company architecting and deploying complex enterprise systems.
- 8+ years in architect and consulting roles, focusing on technology (Digital/SaaS/Enterprise Software).
- Fortune 500, Telco/call Center Network/Infrastructure and SaaS/Cloud enterprise architect experience.
- Previous roles in Enterprise Architecture with relevant certifications (Togaf, IT4IT, CCIE, etc.)
- Architecture experience in telephony, network, database, core data design, Security, integrations
Large Program Experience
- 10+ years large program experience leading architecture and design
- Experience working with functional business leaders to identify business objectives and develop outcome focused roadmaps and requirements.
Cloud Application Technology Experience
- Expert level understanding of call center technology stack, communication platforms (CpaaS), Call Center platforms (CcaaS), workflow platforms and customer experience management systems including CFM, CRM, and CSM.
- Understanding of systems architecture and ability to design scalable performance-driven solutions.
- Understanding of key design patterns and large data volume limitations and best practices
- Understanding of data sharing and visibility considerations and how these play into platform architecture
- Familiarity with platform authentication patterns (SAML, SSO, OAuth)
Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based.
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
- Lead a new category of enterprise software that we call Unified-CXM.
- Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
- Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That m
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