We’re looking for a detail-oriented Data Center Operations professional to manage and track all break/fix activities across multiple data center locations. This role acts as the central point of coordination for hardware incidents, vendor dispatches, ticket management, asset tracking, and operational reporting to ensure maximum uptime and fast issue resolution.
Responsibilities
Track and manage all break/fix incidents across multiple data centers
Monitor ticket queues and ensure SLA compliance for incident response and resolution
Coordinate with on-site technicians, remote hands teams, vendors, and engineering groups
Maintain accurate records of failed hardware, replacements, RMAs, and repair status
Escalate critical outages and recurring infrastructure issues to leadership and engineering teams
Schedule and oversee maintenance windows and emergency repair activities
Provide daily/weekly operational status reports and incident summaries
Ensure all work follows data center operational procedures and change management policies
Identify trends in hardware failures and recommend process improvements
Requirements
Experience working in data center operations, IT infrastructure, or hardware support
Strong understanding of server, storage, and networking hardware
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Experience with ticketing systems such as ServiceNow, Jira, or Remedy
Ability to manage multiple priorities across several sites simultaneously
Excellent communication and organizational skills
Familiarity with SLA management and incident escalation processes
Proficiency with Excel, reporting dashboards, and inventory tracking tools
Preferred Qualifications
Experience supporting enterprise or hyperscale data centers
Knowledge of remote hands operations and vendor management
Understanding of ITIL processes and change management
CompTIA Server+, Network+, or similar certifications
About Together AI
Together AI is a research-driven AI infrastructure company on a mission to dramatically lower the cost of modern AI by co-designing software, hardware, algorithms, and models. We believe open and transparent AI systems create the best outcomes for society — and we're building the physical and computational foundation to make that real. Our team has been behind landmark advances including FlashAttention, Hyena, FlexGen, and RedPajama.
Compensation
We offer competitive compensation, startup equity, health insurance and other competitive benefits. The US base salary range for this full-time position is: $150,000-200,000 + equity + benefits. Our salary ranges are determined by location, level and role. Individual compensation will be determined by experience, skills, and job-related knowledge.
Equal Opportunity
Together AI is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.
Please see our privacy policy at https://www.together.ai/privacy
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