Customer Success Strategy & Operations Manager

Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code.

We’re hiring a Customer Success Strategy & Operations Manager to help build the operating system for our AI Deployment Management (CSM) function. This role is critical to driving customer adoption, retention, and growth — and as the org scales fast, it needs an operating system to match.

About the role

There are early foundations in place, but much of the long-term system still needs to be built — from the metrics that matter, the cadences that drive decisions, the playbooks that scale. This is a rare chance to build that system from the ground up and shape how a fast-growing, high-stakes function runs for years to come.

This person will be a strategic thought partner and hands-on operator who is equally comfortable thinking big-picture with senior leadership and getting into the weeds to build the systems, models, and processes that let the org run on real data. They'll work cross-functionally with RevOps, GTM, and Finance to bring ideas to life quickly and iterate as the business evolves.

What you’ll do

• Establish key metrics and compensation models for the ADM organization

• Evaluate performance of the business, drivers and trends, and guide targeted action plans

• Build, refine and optimize headcount and capacity models to ensure we make the right investments

• Build, refine and optimize segmentation modeling to ensure we deliver the right service model that ultimately leads to revenue growth

• Build and operationalize frameworks with the ADM organization, such as health scores, maturity models and corresponding playbooks that drive usage and growth