Sutherland is seeking Customer Service Reps to deliver exceptional service and solutions to customers of our customers through inbound calls and chat. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.
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Job Description
Hourly Wage
Medical, dental and vision benefits
Paid training & PTO
Advancement opportunities – 80% of our frontline leaders have been promoted from within
Monthly rewards & recognition programs
Employee Discounts
Health and Wellness programs including a personal trainer dedicated to Sutherland
Qualifications
Ability to handle customer calls of varying types (i.e. service requests, billing questions, energy conservation advice, etc.) effectively and efficiently
Strong communication and active listening skills, as well as the ability to leverage probing questions to resolve issues
Strong attention to detail and the ability to effectively multitask
High school diploma or GED; an Associate's degree is a plus.
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Know your way around a PC with strong keyboard skills and basic MS Office knowledge.
- Excellent Internet connectivity:
Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
Hardwired internet connection; wireless and/or satellite Internet Service Providers are not compatible with our systems.
A quiet and distraction-free, secure place to work.
Additional Information
This job is open only to residents of the United States, and you must be reside and be authorized to work in the US in order to be considered for employment.
EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
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