The Program Manager, Commercial Underwriting Training, is responsible for managing a portfolio of learning initiatives that build core and future-ready underwriting skills across the organization. Reporting to the Global Head of Underwriting Technical Training, this role collaborates with stakeholders across functions and geographies to design, adapt, and implement scalable development solutions that align with enterprise underwriting priorities. This role requires strong project ownership, creativity in learning design, underwriting acumen and the ability to deliver experiences that drive real technical underwriting expertise.
There is no training component in this role – no prior facilitation skills required.
How you'll create an impact:
Manage multiple programs related to underwriting course design, structure and implementation.
Develop and implement learning tools in support of the rollout of new technical underwriting initiatives, systems and strategies.
Engage with corporate learning and development to align technical skills and professional skills with corporate underwriting strategies for comprehensive learning programs.
Engage with learning liaisons across multiple lines of business to help, direct and guide custom learning based on unique needs.
Partner with in-house and contract instructional designers to ensure effective and engaging learning assets are delivered.
Develop learner communications, guides, and engagement strategies to support program launches and adoption.
Collect and analyze feedback and data to improve content relevance, accessibility, and learner outcomes.
Ensure consistency and scalability across delivery formats and business audiences.
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Stay current on learning trends and professional skills research to bring new ideas to the team.
What you'll need to succeed:
5+ years of experience in learning and development program management, instructional design and facilitation.
Strong knowledge of adult learning principles to ensure learner engagement, drive behavior change, and reinforce application of skill in the workplace.
Program Management, Stakeholder Management and Growth Mindset (creative thinker, ownership and strong execution).
Experience working with or developing technical underwriting training skills.
Strong project management and execution skills, with the ability to juggle multiple priorities.
Excellent communication and stakeholder engagement skills.
Comfort working in a matrixed environment and adapting to direction while owning independent workstreams.
Familiarity with digital learning platforms.
Passion for helping employees grow and succeed through practical and accessible development.
Experience with course design, structure and delivery for technical underwriting learning.
Experience with AI Agents/Models highly valued.
Experience managing Early Career/Trainee Programs
Underwriting or Claims experience preferred.
For positions based in Illinois, the base salary range is $105,000-$126,000 and for positions based in NYC, the base salary range is $105,000-$125,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. Your actual compensation will be dependent on your skills, experience, and qualifications. If your compensation expectations are above the posted range, we still encourage you to apply- your unique background matters to us. A summary of benefits can be viewed here: US Benefits Overview
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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
Functional Area:
OP - Operations
National Union Fire Insurance Company of Pittsburgh, Pa.
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