Cloud Operations Program Manager

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Business Operations—and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on global projects in an environment that values collaboration, supports development, and recognizes strong execution and results.

Position Description:

At Microsoft’s Operations Service Center, we have a passion for customers, partners, and technology. As a member of the Cloud Services Operations team, you will support and execute cloud processes across multiple Go-To-Market motions. This role is focused on delivering accurate, timely, and compliant transaction execution while supporting the scale of AI and custom Azure workloads. You will work with cross-functional stakeholders to ensure cloud transactions are processed efficiently, and escalations are resolved effectively.

The Cloud Operations Program Manager role

Interfaces with Engineering, Launch, Sales, Finance, and Support organizations to execute cloud operations across modern and legacy sales motions. Responsibilities include transaction management, escalation support, and contributing to process improvements that enable consistent and reliable operations supporting AI Partner Customers and custom Azure motions.

Responsibilities

- Execute operational processes supporting AI Partner Customers and Custom Cloud motions with a focus on accuracy and timeliness

- Manage and help resolve pre- and post-sales escalations by coordinating with stakeholders

- Follow established processes to ensure consistent and compliant transaction execution

- Identify and surface process gaps or inefficiencies based on day-to-day execution

- Document workflows, known issues, and resolutions to support knowledge sharing

- Apply compliance controls within all transactional activities

- Utilize reporting and basic analytics to track and manage transactional performance

Qualifications

Required/Minimum Qualifications