Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Job Summary
The Change and Communications Manager drives employee engagement, adoption, and awareness across Block’s workplace programs and transitions. This role develops and executes communications strategies that connect Block employees to their workplace, support organizational change initiatives, and amplify the JLL-Block partnership.
Key Responsibilities
Develop and execute an integrated change management and communications strategy aligned to Block’s workplace transformation roadmap
Create compelling, brand-aligned content across channels for a global employee audience
Partner with Experience, Facilities, and Technology teams to communicate service changes, space updates, and program launches
Build and maintain a communications calendar; manage cadence and consistency of employee and client facing messaging
Support leadership communications, including town halls, all-hands content, and executive briefings related to workplace initiatives
Measure communication effectiveness and refine approach based on engagement data
Serve as subject matter expert on change management methodology
Executive & Stakeholder Management
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Partner with executive leadership to develop communication strategies for global initiatives and organizational change.
Advise leaders on messaging, communication timing, and employee engagement best practices.
Change Management
Develop change impact assessments, communication plans, stakeholder analyses, and readiness strategies for major workplace initiatives.
Identify organizational risks and recommend communication strategies to improve adoption and minimize disruption.
Governance & Standards
Establish communication standards, templates, and governance to ensure consistency across regions.
Maintain brand and tone consistency across all employee-facing communications.
Cross-Functional Leadership
Collaborate with Workplace Experience, Facilities, IT, HR, Sourcing, Events, Finance and Security to align communications across business initiatives.
Coordinate communications across multiple global time zones and regional teams.
Ability to influence without direct authority
Experience managing competing priorities in a fast-paced environment
Familiarity with employee engagement platforms (Slack, Google Workspace, SharePoint, Notion, Microsoft/TEAMs, etc.)
Qualifications
5+ years of experience in internal communications, change management, or corporate communications
Proven track record executing change programs in a corporate real estate or workplace environment preferred
Strong writing and content development skills across multiple formats and audiences
Experience with change management frameworks strongly preferred
Ability to operate at both strategic and executional levels
Bachelor’s degree in Communications, Marketing, Organizational Development, or related field
Success Measures
Increased employee awareness and adoption of workplace initiatives
Timely and effective communications for major workplace changes
High engagement rates across communication channels
Positive stakeholder feedback from internal and client leadership
Consistent global communication standards across all regions
Strong partnership and trust with Workplace, Experience, and executive teams
Location: St. Louis or Chicago
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Estimated compensation for this position:
100,000.00 – 120,000.00 USD per year
This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:
Remote –Chicago, IL, St. Louis, MO
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants
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