The Public Sector Lockbox business is a multi-shift, 363 days-per-year operational unit which provides a variety of services to government clients to assist them in managing their receivables and sensitive documents. The core function of this business in Getzville is Data Entry. A successful candidate must be able to work weekends/holidays, additional hours as required and successfully complete the government-required background check. The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned as necessitated by business demands.
Responsibilities:
As a critical member of the operations team, accountable for meeting or exceeding quality and productivity standards.
Serve as a subject matter expert for all data entry functions
Demonstrate high level of focus and attention to detail, ensuring strong quality and minimizing rework
Readily adapts to changes in deadlines and changes in daily work assignments
Expected to escalate observed issues timely and appropriately
Proactively identify opportunities for process improvements yielding increased productivity and efficiency for the operation
Professionally interact and positively collaborate with team members, peers and managers across shifts and sites to ensure client timelines and quality requirements are met
Professionally provide feedback and guidance to other processors related to the quality/productivity output of their work
Support training for the development needs of the staff as well as Citi required training
Perform critical role in monitoring workflow and ensuring work is complete on time.
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Operate within a highly regulated, high security environment; adhere to all departmental and corporate policies and procedures, dress code, client requirements and compliance guidelines
Accept feedback in a constructive manner
Actively engage in cross-site, cross-shift committees and initiatives
Actively contribute to a positive team environment and culture
Treat everyone with dignity and respect
Adhere to Citi Values and Code of Conduct
Other duties to support the business as needed
Cross-train for various internal roles within the department, and provide back-up coverage for those roles as needed
Assist as required for control, risk, daily activities, and transaction services projects
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Monitor data entry workflow for all work streams ensuring timely completion
Allocate resources to TMS or Parascript systems as/when necessary
Trusted with complex and potentially sensitive information critical to the success of the operation
Review error reports and provide information to management
Oversee New Hire training activities providing structure and consistency
Regularly update capacity models and other shift reports
Support the review and reconciliation of requirements to Process Control Manual
Qualifications:
Required
Demonstrated history of strong interpersonal skills and positive peer engagement experience in a diverse environment
Responsible for monitoring all data entry work streams to ensure timely completion to meet client Service Level Agreement’s.
The person is able to effectively allocate resources into different systemic workflows where necessary.
Candidate must have an intermediate level of technical knowledge in order to deliver quality service.
Demonstrated history of working well within a team environment, working towards a common goal requiring respectful communication and teamwork
Excellent attention to detail, targeting straight-through-processing
Strong data entry skills
Intermediate PC Proficiency; including MS Office and Lockbox Applications
Professional written and verbal communication skills
Prior Lockbox, payment processing, banking experience or operations experience
Previous audit and quality control experience preferred
Self-motivated, goal oriented with strong time management skills
Able to work a flexible schedule to accommodate weekends/holidays and additional hours as required
U.S. Citizenship or Permanent Residency (green card) is a prerequisite for this position
Must be able to speak/write/understand English
Must pass an extensive background check including criminal, credit and drug (renewed every 5 years)
Education:
Bachelor’s/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Schedule will require one weekend day and will be dayshift hours.
Full time ------------------------------------------------------
Primary Location:
Getzville New York United States ------------------------------------------------------
Primary Location Full Time Salary Range:
$55,341.00 - $68,270.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
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