XCM Global Studio is evolving how Amazon approaches creative content at scale. After a successful first year establishing foundational workflows and partnerships, we're now focused on scaling operations and expanding our customer base. We're looking for a Campaign Delivery & Scaling Lead to build the systems that allow us to serve more teams efficiently while maintaining quality.
What makes this role unique:
This role combines campaign leadership with operational design. You'll carry a live campaign portfolio across a range of complexity levels while also refining the intake processes, workflows, and infrastructure that enable Global Studio to grow sustainably. Your campaign work directly informs your systems work, and vice versa. You won't just manage campaigns — you'll shape how campaigns are managed across the studio. As our partner base expands, you'll ensure the experience for every stakeholder remains consistent and high-quality. Every campaign you lead is a practical test of the processes you're building.
Own a campaign portfolio spanning engagements of varying scale and complexity, managing end-to-end delivery
Build and maintain a broad base of stakeholder relationships, serving as the consistent day-to-day partner for teams across multiple business units and international markets
Lead creative briefings, kickoffs, and planning sessions — ensuring every engagement has clear scope, timelines, and success criteria
Manage campaign alignment across internal teams, agency partners, and global markets
Maintain visibility across active projects, keeping stakeholders informed through consistent communication
Scale Infrastructure & Systems Architecture
Design, build, and improve the intake systems, workflows, and process architecture through which Global Studio workflows
Develop frameworks that enable the studio to absorb growth in partner teams and campaign volume without proportional headcount increases
Create servicing models that match the appropriate level of resourcing to each engagement's complexity
Build standardized playbooks, templates, and repeatable workflows for routine work
Design mechanisms that ensure campaigns receive the right level of support as scope evolves
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Establish and maintain standard operating procedures with consistent adoption across internal teams and agency partners
Partner with AI and operations leadership to ensure frameworks leverage automation where appropriate
Monitor delivery metrics, identify friction points, and implement improvements that increase throughput and quality
Collaborate on resource planning and capacity strategy, providing demand forecasts that inform scaling decisions
Partner with the Growth and Campaign Strategy Lead on regular portfolio reviews, ensuring stakeholder relationships are healthy and workload is balanced across the studio
About the team
XCM Global Studio is Amazon's in-house creative and production capability, designed to manage creative production needs for Amazon teams globally. It combines XCM's creative standards with AI-powered automation and external partner capabilities, giving teams the control of an in-house operation with the flexibility of a global partner network.
In our first year, Global Studio established core workflows, onboarded agency partners, and delivered creative production for teams across the globe. We're now expanding our partner base, deepening AI-native workflows, and growing across international markets. You'll be joining at a stage where you can meaningfully shape how the studio operates going forward.
Basic qualifications
8+ years of professional non-internship marketing experience
Experience building, executing and scaling cross-functional programs or advertising campaigns from concept to completion
Experience defining the workflow within a marketing, production, or creative department or company
Experience working with and influencing senior level stakeholders
Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
Experience with written and verbal communication and presentation
Experience in integrated, cross-channel deliverables e.g. Video, Digital, Social, OLV, Print, OOH
Proficiency with project management tools (SmartSheet, Airtable, or similar platforms)
Preferred qualifications
Experience managing large teams across multiple locations and languages
Experience and understanding of the workflow within a marketing, production, or creative department or company
Experience in creative agency operations, studio management, or hybrid in-house/agency models
Experience with change management or introducing new processes to established teams
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 142,800.00 - 193,200.00 USD annually
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