Business Program Manager - Deal Desk

The Deal Desk is a worldwide organization focused on driving high-quality, profitable business with Microsoft's largest and most strategic customers. The Deal Desk partners with sales teams to balance customer, field, and business priorities while enabling durable growth, trusted execution, and consistent deal outcomes.

The Deal Desk Role Excellence & Readiness Lead owns the strategy, design, execution, and continuous improvement of the Deal Desk role capability system. This includes Role Excellence and role evolution, onboarding and learning, capability development and upskilling, readiness and change adoption, and cross-functional governance and community. The role establishes clear role expectations, translates evolving business priorities into practical enablement, builds structured upskilling pathways, and helps employees and managers excel in-role while preparing for future-state Deal Desk ways of working.

Responsibilities

Role Excellence & Role Evolution

• Define and execute the Deal Desk Role Excellence strategy aligned to business priorities, FY planning, role taxonomy, and evolving operating model needs.

• Establish and maintain role-based accountabilities, objectives, key outcomes, success measures, role quality standards, development milestones, and partner/resource expectations.

• Create a repeatable Role Success Guide-like framework for Deal Desk roles that clarifies what success looks like, how the role is executed, who the role works with, and which resources support effectiveness.

• Identify role ambiguity, capacity strain, skill gaps, inconsistent execution patterns, and emerging role risks, then convert those signals into clear recommendations, enablement plans, and governance decisions.

• Partner with HR, Job Architecture, planning, and business stakeholders where role content intersects with formal job descriptions, recruiting artifacts, career stage expectations, or role taxonomy changes.

• Translate future-state Deal Desk priorities, AI-enabled ways of working, and deal-making transformation into clear role evolution principles, role impact assessments, and practical execution guidance.