Business Applications IC4

Microsoft Digital (MSD) builds and operates the critical products and services that power Microsoft. We boldly pursue innovative ideas that drive transformational change across Microsoft and for our customers, enabling teams to work smarter, faster, and more securely every day. Our employees bring deep technical expertise, business acumen, and customer insight, shaped by first-hand experience operating Microsoft technologies at global scale. We are engineers, technology leaders, digital transformation experts, and customer advocates committed to shaping the future of Microsoft's digital workplace.

Global Support is the Microsoft Digital organization responsible for delivering end-user support, workplace technology services, infrastructure deployment, executive support, and employee self-service experiences for Microsoft employees worldwide. Its mission is to keep employees productive by delivering reliable, intelligent support while serving as "Customer Zero"—validating, refining, and showcasing Microsoft's latest support technologies and AI-powered service experiences before they reach customers.

We have exciting opportunities for you to innovate, influence, transform, inspire, and grow within our organization and we encourage you to apply to learn more!

The Business Intelligence Lead within our business applications team is responsible for driving the Global Support organization's business intelligence, telemetry, and analytics capabilities, enabling data-driven decision-making across the business. The role leads the delivery and evolution of telemetry, reporting, and insight solutions that provide leadership and service delivery team with accurate, actionable intelligence to measure performance, optimise operations, and inform strategic investment decisions.

Working collaboratively across Product Management, Engineering, Support Operations, Finance, vendors, and business stakeholders, the role transforms complex data into meaningful business insights, ensures effective governance of strategic initiatives, and delivers measurable business value through continuous improvement, portfolio management, and digital transformation.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Help Power the Digital Transformation