At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
Our Values
If this sounds like you, you’ll fit right in.
Who You Are
The Workers Compensation Operations Associate will be responsible for assisting our Workers’ Compensation Operations team with specific tasks to improve overall operational efficiency. They will support customer requests related to Justworks’ workers’ compensation policy, ensure workers’ comp coverage for customers, and help maintain the relationship with our carrier by updating carrier records and customer files. This position will work to evaluate workers’ compensation insurance risks, working closely with the Underwriting, Customer Support, and Licensing teams at Justworks. The ideal candidate will have a desire to help others, a curiosity to learn, and an interest in streamlining operational procedures and processes between or within departments.
What You Will Work On
Provide accurate support and guidance to customers related to Justworks’ Workers Compensation coverage, such as answering questions, providing certificates of insurance, and other related inquiries
Answer inbound inquiries from our small business customers via email
Resolve inquiries generated by Justworks’ Customer Success team by reaching out to appropriate state agencies, internal Justworks teams, and carrier
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Evaluate customer records to create workers’ comp policies for new locations and underwrite new employee class codes in customers’ workforce
Craft outbound emails to customers or internal partners regarding workers compensation; follow up via phone when necessary
Organize and file incoming mail, identifying accurate and timely response to carriers and states
Assist Workers’ Compensation Operations team in preparing for policy renewals, audits, and other sizeable projects by performing data entry, quality assurance and mail filing
Assist internal teams in ensuring compliance with workers’ comp related state guidelines
Coordinate with other teams across Justworks and maintain an effective working relationship with broker, program administrator, and carrier
Contribute to updating internal resources and documentation of standard operating procedures
Perform other related duties as assigned
How You Will Do Your Work
As an Associate, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:
Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.
Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:
Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”
Qualifications
Minimum of 1 year of experience in an operations, insurance role, or customer service related field
Strong written and verbal communication skills with high attention to detail
You like working with people and helping others solve problems
You enjoy entrepreneurial environments and want to help build something meaningful
Knowledge of workers compensation or the PEO industry preferred
Experience using customer support technologies such as Zendesk, Talkdesk, JIRA, and confluence a plus
The base wage range for this position based in our New York City Office is targeted at $26.44 to $31.25 per hour.
LI-Hybrid #LI-CD1
Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.
Diversity At Justworks
Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.
We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience.
Our DEIB Report
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