Account Manager - Conversion Sales

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

Responsibilities

• Guiding existing customers through the conversion renewal sales cycle, from initial contact to closing complex transactions

• Working with customers to resolve any issues which may prevent them from maintaining a relationship with SolarWinds

• Understand customer requirements and effectively communicate the SolarWinds value proposition, suggest suitable growth solutions, and negotiate pricing

• Following up on assigned customer software renewal quotes and/or generate custom quotes and present to the customer

• Manage, maintain, and communicate accurate customer and pipeline records within Salesforce to Sales/Renewals leadership

• Operate internally as a liaison with cross-functional teams to share key customer feedback and insights to improve customer experience and further investments

• Achieve monthly quotas and quarterly targets

• Maintain volume with high call and email volume daily